Security Associate - 1st Shift

Carvana; Arizona; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401K with match

Student loan assistance

Vehicle discounts

Pet benefits

Wellness program

Career development

Fast-growing culture

Job summary

Carvana is seeking a Safe and Secure Associate to protect our people, customers, and assets at the facility. You will manage vehicle movements at gate entrances, serve as the face of Carvana to visitors, and ensure safety protocols and inventory control are followed.

You will work with the Safe and Secure Team to monitor CCTV/RFID systems, respond to incidents, and support emergency procedures while delivering top-tier service and upholding Carvana values.

Qualifications

• 1-2 years of experience within a customer service environment.
• Strong verbal and written communication skills.
• Proven track record of strong decision-making in a complex environment.
• Ability to relate well with others and establish strong working relationships.
• Ability to organize, plan, and execute multiple tasks in a fast-paced work environment.
• Ability to handle conflict situations in a positive way.

Responsibilities

• Manage and properly document the movement of cars into and out of the Inspection Center entrance and exit gates.
• Be the face of Carvana to our associates, our vendors, and visitors.
• Lead with effective communication with team, partners, and customers.
• Conduct routine patrols of the Inspection Center and Logistics facility yard and buildings, documenting safety or security concerns.
• Become trained and certified on life-saving measures such as first aid, CPR, and AED.
• Partner with the Safe and Secure Team Lead and Manager to handle badge creation, CCTV review, and related tasks.
• Promote an incident-ready focus and follow the Incident Response Protocol.
• De-escalate situations and uphold Carvana values.
• Execute Safe and Secure Principles at entrances/exits and manage access control via SAS App and RFID Technology.
• Deliver a service-first approach in all actions.
• Make a difference by exemplifying Carvana values.

Skills

Customer service experience

Communication skills

Decision making

Interpersonal skills

Organization

Conflict resolution

CCTV

RFID

Card Access

Tools

CCTV

RFID

Card Access

Job description

Job Description

Schedule (Open Availability Highly Preferred):

• Tue-Sat 8A-4:30P

Pay Range: $18-$19 hourly

As a Safe and Secure Associate, you will be an integral part of the Safe and Secure Team executing programs and processes at our facility to ensure our associates, customers, and assets are protected. At our gates, you will be the face of Carvana to our associates, our vendors, and our visitors. You will ensure proper protocols are followed with egress and digress procedures. You will be well versed on emergency procedures and will be able to provide assistance when needed. You will play an active role in ensuring our Inventory Control procedures are adhered to.

A Day in the Life

• Manage and properly document the movement of cars into and out of the Inspection Center entrance and exit gates.
• You will be the face of Carvana to our associates, our vendors, and anyone visiting a site.
• Lead with effective communication with team, partners, and customers. Ensure you are a strong active listener and are incorporating effective dialogue.
• Conduct routine patrols of the Inspection Center and Logistics facility yard and buildings - documenting any security and/or safety concerns.
• Become trained and certified on a variety of life saving measures such as first aid, CPR, and AED. Be there when the Team needs you.
• Partner with your Safe and Secure Team Lead and Safe and Secure Manager to remedy the various requests we receive for badge creation, CCTV review, amongst other components.
• Promote an incident ready focus everyday at your site. Understand our Incident Response Protocol and ensure appropriate actions are taken when needed.
• De-escalate situations to ensure we collaborate with partners and team members; keep our Carvana value in mind, "we are all in this together".
• Execute the facility Safe and Secure Principles at the entrance/exits. These Principles articulate processes to follow when allowing access and exit from the Carvana Facility/Lot.
• Utilize our Safe and Secure Application (SAS App) and RFID Technology.
• Deliver a service first approach in everything you do.
• Make a difference by exemplifying our Carvana values.

What we'll offer in return

• Full-Time hourly Position with a competitive wage.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more..
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

Key Metrics:

• Unit Loss Rate versus Plan
• Safe and Secure App Execution
• Inventory Control/Accuracy and Tracking
• Safety Incident Performance
• JIRA Ticket Service Level Score

Basic Qualifications

• 1-2 years of experience within a customer service environment
• Strong verbal and written communication skills
• Proven track record of strong decision-making in a complex environment
• Ability to relate well with others and establish strong working relationships
• Ability to organize, plan, and execute multiple tasks in a fast-paced work environment
• Ability to handle conflict situations in a positive way

Preferred Qualifications

• Knowledge of CCTV, RFID, Card Access, and other Safe and Secure Technology
• Previous experience supporting an OSHA program – Safety Team
• Experience supporting crisis prevention and/or response plans

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you:

• Must be able to read, write, speak and understand English
• Must be at least 18 years of age
• This job position is designated as a safety-sensitive position
• Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels
• Must be able to carry and transport up to 60 pounds up to 20 feet
• Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance