Security Assistant Shift Manager

Hollywoodcasinokansas; Kansas City (KS); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Security Assistant Shift Manager to oversee daily operations and ensure compliance with safety and security standards. In this dynamic role, you will supervise staff, manage operational goals, and promote exceptional customer service. You will work in a fast-paced environment where your contributions will directly impact guest satisfaction and team performance. If you thrive in a diverse workplace and are passionate about security and customer service, this opportunity is perfect for you. Join a team that values your growth and offers a supportive environment to enhance your career.

Benefits

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Qualifications

• Must be at least 21 years of age.
• Proficient in Microsoft applications and have excellent communication skills.

Responsibilities

• Supervise staff and manage daily operations in the Security department.
• Ensure compliance with internal control policies and maintain safety reports.
• Promote superior customer service and resolve guest concerns.

Skills

Organizational Skills

Communication Skills

Report Writing

Problem Solving

Education

High School Diploma or GED

Three years of casino Security, military, or police experience

Tools

Microsoft Applications

Job description

Join to apply for the Security Assistant Shift Manager role at Hollywood Casino at Kansas Speedway.

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Essential Duties And Responsibilities

The following and other duties may be assigned as necessary:

• Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Serves as the Security Manager on duty in the absence of the Security Shift Manager.
• Enforce internal control policies and procedures including but not limited to; underage gambling and drinking laws.
• Maintain safety and inspections reports for the property.
• Conduct regular security post inspections.
• Prepare security incident reports and maintain security logs.
• Respond to guests and employees concerns and complaints and solve their problems with professionalism and compassion.
• Ensure security officers adhere to uniform dress and grooming standards consistent with department and company standards.
• Interact and cooperate with regulatory, fire/rescue and law enforcement agencies.
• Responsible for ensuring compliance with all regulatory requirements within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Supervisory Responsibilities

This job may or may not have supervisory responsibilities.

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendation for employee performance (disciplining, coaching, and counseling).

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High School Diploma or GED required; or three years of casino Security, military, or police experience; or equivalent combination of education and experience.
• Must be proficient in Microsoft applications.
• Must have excellent organizational and communication skills.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.

Equal Opportunity Employer

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other, Information Technology, and Management

Industries

• Entertainment Providers