Security Assistant - Dispatcher

US-Department-of-Veterans-Affair; Milwaukee (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking a Security Assistant Dispatcher at the Clement J. Zablocki VA Medical Center in Milwaukee.

The role includes dispatching officers to emergencies, monitoring security systems, and addressing customer service inquiries on site and by phone. The position requires demonstrated experience with data entry, reports, and database management, plus confidentiality and strong communication skills.

Qualifications

• Experience with computer and automation systems including data entry and reporting.
• Ability to maintain confidentiality of information in electronic and print form.
• Strong written and verbal communication with internal and external customers.

Responsibilities

• Dispatch Police Officers to emergent situations.
• Monitor CCTV security systems to detect suspicious activity.
• Handle internal and external customer service concerns in person and by telephone.

Skills

Data entry

Report writing

Database management

Interpersonal skills

Education

4+ years of education above high school

Job description

This position serves as the Security Assistant Dispatcher for Police Service at Clement J. Zablocki VA Medical Center within the Veterans Health Administration (VHA) with a primary purpose to monitor physical security equipment and systems. Dispatching of Police Officers to emergent situations, handling of internal and external customer service concerns in person and via telephone. Monitoring of CCTV security system to aid in detection of criminal and suspicious activity on VA property. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/28/2026.

You may qualify based on your experience and/or education as described below:

Specialized Experience:

One (1) full year of specialized experience equivalent to the GS-4 level in the Federal service that equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of a Security Assistant, and that is typically in or related to the work of this position. Experience is defined as experience that equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. For this position, experience consists of: the use of various computer, automation systems; computer skills in terms of data entry, compiling information, preparing and submitting reports, and database maintenance and management; ability to maintain confidentiality of information, both electronic and print; and communication and interpersonal relation skills sufficient to appropriately and courteously relate to internal and external customers both verbally and in writing. NOTE: Evidence of specialized experience must be supported by detailed documentation of duties performed in positions held. Please provide such documentation on resume.

OR

Education:

Have successfully completed (4) years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. One year of full-time undergraduate study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial or technical NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation.

OR

Combination:

Possess equivalent combinations of successfully completed post high school education and experience may be used to meet total qualification requirements. Only education in excess of the first 60 semester hours (i.e. beyond the second year) is creditable toward meeting the specialized experience requirement. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.