Security Assistant

US-Department-of-Veterans-Affair; Milwaukee (WI); On-site; USD 42,000 - 60,000; Full time

Job summary

U.S. Department of Veterans Affairs at Clement J. Zablocki VA Medical Center seeks a Security Assistant to monitor security equipment, dispatch officers to emergencies, and address customer service concerns in person and by telephone.

The role includes CCTV monitoring and protecting VA property, with emphasis on confidentiality and professional communication. Applicants must meet the qualification standards by the closing date and demonstrate experience with data entry, report preparation, and

Qualifications

• One year of specialized experience equivalent to the GS-4 level, with data entry, reporting, and database maintenance.
• Ability to maintain confidentiality of information, both electronic and print, and communicate with customers.
• Experience with computer/automation systems and data handling is required.

Responsibilities

• Dispatching Police Officers to emergent situations and handling customer service concerns in person and by phone.
• Monitor CCTV/security systems to aid in detection of criminal and suspicious activity on VA property.
• Provide professional, courteous service to internal and external customers.

Skills

Data entry

Report preparation

Database management

Confidentiality

Interpersonal communication

Education

4+ years education

Job description

This position serves as the Security Assistant for Police Service at Clement J. Zablocki VA Medical Center within the Veterans Health Administration (VHA) with a primary purpose to monitor physical security equipment and systems. Dispatching of Police Officers to emergent situations, handling of internal and external customer service concerns in person and via telephone. Monitoring of CCTV security system to aid in detection of criminal and suspicious activity on VA property. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/21/2026.

Specialized Experience

One (1) full year of specialized experience equivalent to the GS-4 level in the Federal service that equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of a Security Assistant, and that is typically in or related to the work of this position. Experience is defined as experience that equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. For this position, experience consists of: the use of various computer, automation systems; computer skills in terms of data entry, compiling information, preparing and submitting reports, and database maintenance and management; ability to maintain confidentiality of information, both electronic and print; and communication and interpersonal relation skills sufficient to appropriately and courteously relate to internal and external customers both verbally and in writing. NOTE: Evidence of specialized experience must be supported by detailed documentation of duties performed in positions held. Please provide such documentation on resume.

OR

Education

Have successfully completed (4) years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. One year of full-time undergraduate study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial or technical NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation.

OR

Combination

Possess equivalent combinations of successfully completed post high school education and experience may be used to meet total qualification requirements. Only education in excess of the first 60 semester hours (i.e. beyond the second year) is creditable toward meeting the specialized experience requirement. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.