Security - Area Supervisor

Teamops; Foxborough (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

TeamOps in Foxborough, MA is seeking a Security Area Supervisor to oversee security operations across designated areas during stadium events. You will lead staff, maintain a welcoming environment, and ensure world-class safety and service at every guest touchpoint.

You will train and develop team members, supervise Supervisors, enforce stadium policies, conduct screenings, resolve guest issues, and document incidents.

Qualifications

• 4+ years of relevant security experience.
• High School Diploma or equivalent.
• Security-minded and service-oriented with strong guest focus.
• Ability to enforce stadium protocols in challenging situations.

Responsibilities

• Provide world-class security and service at every guest touchpoint.
• Lead event day briefings and deploy staff effectively.
• Conduct primary/secondary screenings and enforce policies.
• Address guest policy questions with professionalism.
• Collaborate with stadium partners and escalate as needed.
• Complete incident reports and training modules.

Skills

Security minded

Service-oriented

Communication skills

Team supervision

Event operations

Flexibility

Education

High School Diploma or equivalent

Job description

SUMMARYAs a Security Area Supervisor, you will be responsible for multiple areas/functions, all aspects of the security operations within those areas, and the staff and Supervisors that are executing the security operation. This includes the on-the-job training and development of all staff on your team and the building of a culture that celebrates success and identifies areas of improvement in a supportive manner.DUTIES AND RESPONSIBILITIESCreate a welcoming and service-oriented environment for all guests arriving to the stadium. This includes building a culture of passionate and knowledgeable staff members assigned to your area of responsibility and holding them accountable to deliver world-class safety and security at each touch point throughout the guest journeyHave a thorough knowledge of all operational policies and procedures to execute Event Security initiatives throughout the stadiumOversee and support all Supervisors in assigned areas to ensure compliance with stadium procedures and policy while fostering a supportive and welcoming approach to all event staffRetrieve all supporting equipment and information pertinent to event day success including radios, screening equipment, event day documents, etc. and issue them to event staffAttend pre-event Supervisor briefings as assigned by TeamOps Event ManagersConduct event day briefings with all assigned staff members with emphasis on providing world-class security and service at every guest touchpointDeploy all staff to assigned area while emphasizing placement based on effective skills and attributes to set each staff member up for successEnsure guest safety and security by conducting thorough primary and secondary screenings of guests and their belongings using established security technology and subsequent trainingAddress guest challenges to stadium policies and procedures with professionalism and courtesy to include clear bag policies, guest code of conduct, etc.Ensure guests can enjoy their event experience by verifying that they are entering the correct section and seat in the seating bowl. Proactively resolve seating disputes by identifying the proper seat location and enforcing the Guest Code of Conduct.Control the integrity of the playing field and other back of house areas during events by actively checking credentials and challenging entry to staff or guests attempting to enter restricted areasMonitor crowd activities and report any suspicious activity and/or behavior to your SupervisorPropose suggestions to the Senior Security Event Manager that can enhance Guest Service initiatives in impactful ways throughout the stadium. This includes crowd management techniques, new service ideas, facility or departmental improvements, administrative needs, etc.Work collaboratively with stadium partners, including Guest Services, Food and Beverage, Stadium Operations, etc. and escalate concerns to the Event Manager, MOC or nearest Law Enforcement Officer as applicable.Complete any ongoing training modules or as assignedRespond to and report any safety, service, or other incident into the Main Operations Center and TeamOps management, escalating to nearest Law Enforcement Officer as applicable. Ensure incident reports are properly filled out and that all applicable statements are documented and turned in at the event of shiftSpecial projects and assignments as neededSUPERVISORY RESPONSIBILITIESSupervising staff on event days onlySKILLS AND QUALIFICATIONSHigh School Diploma or equivalent4+ years of relevant experienceSecurity minded and service-oriented person who places value on each individual guest interaction and the safety of othersAbility to properly enforce stadium protocols and policies even in challenging situationsDriven focus to help and support guests and other staff membersAlways maintain a positive and professional demeanorEffective communication skills with the ability to connect with a wide variety of staff and guests in an exciting and ever-changing environmentAbility to take direction and demonstrate flexibility with shifting priorities on event dayAbility to work full stadium events to include nights, weekends, and holidays.Must be able to meet organizational mandatory events policyPHYSICAL DEMANDSAbility to walk/stand for prolonged periodsSome positions may require the repeated climbing of stairsMust regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.A reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functionsWORK ENVIRONMENTThe noise level in the work environment is usually loud/very loud on event daysThis position may require work in inclement weather to include heat, cold, rain, snowThis position can accommodate all hours of availability including early mornings, overnight shifts, andCERTIFICATES, LICENSES, REGISTRATIONSNone requiredOTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.