Security Area Director

Allied Universal; Greenville (NC); On-site; USD 60,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid holidays

Sick days

Personal days

Vacation accrual

Job summary

Allied Universal is seeking a Security Area Director in Greenville, NC. This role oversees day-to-day operations for an assigned client portfolio and serves as the main client contact, with proactive issue resolution and site visits.

Travel up to 70% to Lewiston, NC is required. The position requires at least 3 years in security management, a high school diploma (or five years of work history), strong MS Office skills, and excellent communication.

Qualifications

• High school diploma or five years of work history in any field.
• Minimum of three years of security management experience.
• Proficient in Microsoft Office and able to utilize office management technology.
• Excellent oral and written communication skills.
• Ability to interact with clients and all organizational levels.

Responsibilities

• Act as the primary client contact for the assigned customer; conduct regular face-to-face interaction and proactive issue resolution.
• Address service-related items, staffing concerns, and compliance with company programs.
• Ensure post orders, training, licensing, and staff policies are up to date.
• Oversee staff coaching, discipline, and employee relations policies.
• Assist leadership in staffing, training, and project execution.
• Participate in startup activities for new accounts and transitions.
• Attend regional management meetings and contribute to improvements.

Skills

Initiative & multitask

MS Office proficiency

Strong communication

Client-facing communication

Education

High school diploma or equivalent

Bachelor's degree in Criminal Justice/Business or related field

Job description

Security Area Director

Job Locations: US-NC-Greenville

Overview

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal is hiring a Area Director. The Area Director (AD) is responsible for the day-to-day operational management of an assigned client portfolio. The Area Director will act as the primary client contact for the assigned customer and will provide proactive resolution of any operational issues at assigned client base, maintain ongoing and proactive client contact, including site visits, meeting attendance, timely response and follow-up, phone calls, lunches, and other special events.

$60,000 - $66,000 / Year Depending on Experience

*This position requires traveling to Lewiston, NC five days a week*

RESPONSIBILITIES:

• Act as the primary client contact for the assigned customer; responsible for regular face to face client interaction and proactive resolution of any operational issues at assigned client base; maintain ongoing and proactive client contact, including site visits, meeting attendance, timely response and follow-up, phone calls, lunches, and other special events
• Utilizing personnel/staffing concerns or requests, service issues or requests, execution of company programs, officer performance issues, or other service-related items
• Ensure all post requirements are current and complete at assigned portfolio, including current post orders, training and licensing compliance, staff training, vehicle policy compliance, uniform and appearance standards being met, and other staff and client relations policies being administered according to company standards
• Ensure staff at assigned portfolio accounts meets all client and company standards, and that policies regarding coaching and discipline are followed consistently, employee complaints are promptly reported, investigated, and resolved, and compliance with all employee relations policies is followed consistently
• Assist the Portfolio Vice President in coaching, developing, and training site staff to meet branch needs, including oversight in company policy execution by branch staff, assistance in completing projects as directed by portfolio leadership
• Directly responsible, with the Portfolio Vice President for new account startups and transitions, ensuring staffing levels are met, training and uniform issues are addressed, and physically participating in startup activities to ensure a smooth transition
• Attend and actively participate in management meetings within region and at corporate
• Observe operations and make suggestions for improved efficiency as appropriate, including providing ideas and plans for growth and improvements within the assigned portfolio, branch, or companywide
• Frequent travel to sites within territory depending on the needs of the business, up to 70% of the time to manage site operations and personnel inspections
• Actively participate in recruiting, hiring, and staffing of account leadership personnel
• Conduct risk/vulnerability assessments and provide expert advice on resolution of deficiencies; develop and implement resolutions
• Oversee business continuity operations; ensure emergency response plans are in place; develop and implement plans
• Maintain compliance with client requirements
• Ensure all required client training is being completed
• Maintain site specific post orders/read files
• Review scheduling activity report (SAR) weekly to avoid payroll and invoicing errors
• Manage client guard tour systems
• Facilitate service issue action plans as needed
• Participate in monthly regional safety committee meetings
• Actively adhere to and enforce all safety policies, ensuring their successful implementation throughout your territory

QUALIFICATIONS:

• High school diploma or equivalent, or a minimum of five (5) years of work history in any field
• Minimum of three (3) years of security management experience
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
• Professional, articulate, and able to use good independent judgment and discretion
• Outstanding oral and written communication skills
• Ability to successfully interact at all levels of the organization, including with clients

PREFERRED QUALIFICATIONS:

• Bachelor's degree in Criminal Justice, Business, or another related field
• Prior experience in law enforcement and/or military

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Equal Opportunity Employer

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.