Security and Loss Prevention Officer

Accor Hotels; Pittsburgh (Allegheny County); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a prestigious luxury hotel in the heart of Pittsburgh as a Security Officer. This role is crucial for maintaining a safe environment for guests and staff, ensuring compliance with safety protocols, and responding to emergencies. With a focus on exceptional guest service, you'll work closely with various departments to safeguard assets and uphold the hotel's high standards. This position offers a dynamic work environment where you can develop your skills and grow within the company. If you're passionate about hospitality and security, this is the perfect opportunity for you to make a meaningful impact.

Benefits

Competitive Salary

Flexible Benefit Plans

Employee Rates at Luxe Accor Properties

Learning Programs

Corporate Social Responsibility Activities

Employee Wellbeing Initiatives

Qualifications

• 1+ years of security experience, preferably in luxury environments.
• Excellent problem solving, communication, and guest service skills.

Responsibilities

• Monitor security of all space and assets throughout the shift.
• Develop and implement internal safety trainings and protocols.
• Provide rapid response to guest and colleague incidents and emergencies.

Skills

Security Experience

Problem Solving

Conflict Resolution

Interpersonal Skills

Communication Skills

Guest Service Orientation

Ability to Work Under Pressure

Tools

First Aid Certification

AED Certification

CPR Certification

Job description

Company Description

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

What Is In It For You:

• Competitive salary and flexible benefit plans
• Opportunity for commissions
• Employee rates at Luxe Accor properties in North and Central America
• Learning programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet21 and Employee Wellbeing initiatives

Job Description

What You Will Be Doing:

• Monitor security of all space and assets throughout shift
• Work closely with all Departments to safeguard assets and ensure compliance in all life safety and security areas
• Enforce Covid-19 safety protocols for colleagues and guests
• Initiate and coordinate emergency procedures in the event of an emergency
• Investigate and report any violations to law/property policy, occurrences of accidents, complaints, criminal activity and crisis situations
• Develop and implement internal safety trainings, protocols, and programs
• Coordinate Hotel-wide safety trainings with local authorities and outside vendors
• Provide rapid response to all guest and colleague incidents, accidents, and emergencies
• Respond to all first aid calls and administer aid as appropriate
• Ensure clear, concise and factual reporting of all incidents, accidents and patrol rounds
• Present for VIP arrivals, departures, and high-profile guest functions
• Develop and maintain strong relationships with Building security and local authorities
• Participate in colleague briefings and formal communication meetings
• Review daily reports and arrivals ensuring proper preparation for shift
• Assist management with colleague bag check and locker check programs
• Audit Hotel Key Program, ensuring procedures are followed
• Consistently offer professional, engaging and friendly service
• Other duties as assigned

Qualifications

Your Experience and Skills Include:

• Minimum 1 year previous Security experience, preferably in a luxury environment
• Ability to remain calm under pressure and prioritize needs
• Excellent problem solving and reasoning capabilities
• Must act with discretion at all times
• First aid, AED, and CPR certifications an asset
• Must be able to work nights, weekends, and holidays
• Excellent interpersonal and conflict resolution skills
• Excellent written/verbal communication, with strong focus on documentation
• Strong guest service orientation
• Able to balance a variety of conflicting priorities while providing guest service
• Ability to walk, stand, or sit for extended periods of time
• Endure various weather conditions, including hot or cold temperatures and rain, snow, sleet, etc.
• Carry fire extinguishers and/or other emergency equipment
• Exert up to 50 pounds of force occasionally, and/or up to 25 pounds of force occasionally to lift, carry, push, or otherwise move objects
• Walk up or descend down stairs throughout shifts
• Self-motivation and ability to work independent of immediate supervision

Additional Information

Physical Aspects of Position (include but are not limited to):

• Constant walking and standing during shift
• May occasionally exert up to 25 pounds lift, carry, push, or pull objects

Visa Requirements: Must have proof of valid U.S. work authorization.

Our Commitment to Diversity & Inclusion:

Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS