Security and Fire Service Technician

JCI; Indianapolis (IN); On-site; USD 22,000 - 25,000; Full time

Job summary

Join a leading company as a Service Technician, where you will diagnose and repair electronic security and fire alarm systems. The role emphasizes outstanding customer service and collaboration, with attractive benefits including competitive pay, paid training, and opportunities for global advancement. Ideal candidates have strong technical skills and previous experience in low voltage electrical systems.

Benefits

Competitive Starting Pay

Paid Training

Comprehensive Benefits

401(k) savings plan with company match

Referral Bonuses

Qualifications

• 2+ years documented experience in low voltage electrical systems.
• Experience in reading and interpreting blueprints and manuals.
• Able to perform physical labor, including carrying equipment.

Responsibilities

• Diagnose and perform service and repairs on electronic Security systems.
• Exhibit excellent customer service skills and ensure customer satisfaction.
• Participate in scheduled on-call rotation.

Skills

Customer Service

Communication

Troubleshooting

Education

High School Diploma or equivalent

Tools

Multi-meter

Digital Analyzer

Job description

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Be part of the future! We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference. What we offer: Competitive Starting Pay, Paid Training, Global Advancement Opportunities, Company Vehicle (as applicable), Referral Bonuses, Comprehensive Benefits including Medical/Dental/Vision insurance, Health Savings Account (HAS), Life Insurance, 401(k) savings plan with company match, Short-Term and Long-Term Disability, Employee Assistance Program, Wellness Program, And More! What you will do: Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions. Diagnose problems and perform service and repairs on electronic Security, fire alarm systems and other related building system products at customer sites. Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment. Service, troubleshoot and install many different manufacturers’ Security, Fire & Life Safety systems. Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals. Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction. Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers. Obtain customer signature upon completed service call assignment. Participate in a scheduled On-call rotation. Help to train or mentor others on the service team. Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service. Perform other duties as assigned. How you will do it: This skilled position involves troubleshooting and repairing installed systems including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing. Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks. Candidate must possess excellent written/verbal communication and outstanding customer service skills. Position involves the programming of fire alarm, security, and access control system panels. Experience CCTV and IT and IP networks a plus. Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner. On call and after hours work required on occasion at customer need. Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities. Provide quotes to support recommendations and solutions. What we look for: Required 2+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems. Experience in reading and interpreting blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices. High School Diploma or equivalent. Ability to follow verbal and written instructions. Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs. Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc. Ability to work flexible hours, including weekends to meet customer requirements. Demonstrate a high level of customer service. Maintain truck inventory to ensure timely response to customer needs. Ability to adhere to, implement, and always follow safety guidelines and procedures. Possess a valid driver’s license and driving record that meets company requirements. Provide recommendations and solutions to ensure the facility is running efficiently to include upselling opportunities. Provide quotes to support recommendations and solutions. Preferred NICET Level II certification strongly preferred.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Individual and Family Services

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