Security Analyst III/ Access Control Management/ IAM Security Analyst

Prospect Infosystem Inc.; Madison (WI); On-site; USD 70,000 - 95,000; Full time

Job summary

Join a dynamic team as a Security Analyst focused on Access Control Management in a multi-domain organization. This role emphasizes best practices in account provisioning and troubleshooting Identity and Access Management issues, ensuring secure access for various technology environments. Collaborate with project staff and stakeholders to enhance processes, while maintaining documentation and providing exceptional customer service. This position requires strong communication and organizational skills, with a commitment to working independently and within a team. If you thrive in a fast-paced environment and are ready to make an impact, this opportunity is for you!

Qualifications

• 5 years experience with Access Control Management best practices.
• 5 years experience troubleshooting Identity and Access Management issues.

Responsibilities

• Provisioning and de-provisioning account permissions for customers.
• Improving and integrating Access and Identity Management processes.

Skills

Access Control Management (ACM)

Microsoft Active Directory

Identity and Access Management troubleshooting

Documentation of processes

Customer Service Skills

Communication Skills

Organizational Skills

Prioritization Skills

Tools

Cherwell

ServiceNow

Microsoft O365

Dynamics 365

PowerShell

Job description

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Security Analyst III/ Access Control Management/ IAM Security Analyst

Security Analyst III/ Access Control Management/ IAM Security Analyst

Location: Madison, WI Need to Relocate

Top Skills & Years of Experience:

• Experience with Access Control Management (ACM) and applying ACM best practices in account provisioning, password resets, and other account management processes. 5 years
• Experience with Microsoft Active Directory account provisioning, including Azure (Entra) provisioning. 5 years
• Experience in troubleshooting Identity and Access Management issues for software. 5 years
• Experience with documenting process or procedures.

Nice to have software or tools experience:

• Change management controls within a Customer Relationship Management (CRM) ticketing system like Cherwell, ServiceNow, or a Change Management Database (CMDB) system.
• Cayosoft experience provisioning accounts
• Salesforce user and profile management
• Experience and knowledge in provisioning Microsoft O365 licensing

Required Skills

• 5 years' Experience with Access Control Management (ACM), and applying ACM best practices in account provisioning, password resets, and other account management processes.
• 5 years' experience with Microsoft Active Directory account provisioning, including Azure (Entra) provisioning
• 5 years' Experience in troubleshooting Identity and Access Management issues for software.
• 5 years experience with documenting process or procedures.

Preferred Skills

• Change management controls within a Customer Relationship Management (CRM) ticketing system like Cherwell, ServiceNow, or a Change Management Database (CMDB) system.
• Cayosoft experience provisioning accounts
• Salesforce user and profile management
• Experience and knowledge in provisioning Microsoft O365 licensing

Top 3–4 skills required for the position:

• Experience with Access Control Management (ACM), and applying ACM best practices in account provisioning, password resets, and other account management processes.
• Experience with Microsoft Active Directory account provisioning.
• Experience in troubleshooting Identity and Access Management issues for software.
• Experience with documenting process or procedures.

Nice to have skills

• Experience supporting access to Microsoft O365 suite of services.
• Experience with Microsoft Active Directory account provisioning in a multi–domain or multi–directory environment.
• Experience using PowerShell to provide account information.

Job Description: This Security Analyst position is part of a dynamic and versatile team that concentrates on Access Control Management (ACM), and applying ACM best practices in account provisioning, password resets, and other account management processes in a multi–domain organization. The position will report to the BITS Section Manager or Supervisor overseeing the Access and Identity Management Support team (AIMS). This position will function as an Access and Identity Management Administrator for the Department of Health Services. The AIMS team is within the Technical Operations and Support Section (TOSS) in the Bureau of Information Technology Services (BITS). The team is responsible for provisioning and de–provisioning account and data permissions for our agency's Customers and Partners needing access to various technology environments and data.

This position will work with team members, project staff, and other stakeholders to improve and integrate AIMS processes. It will also assist in developing and updating documentation.

Technologies include Active Directory, Entra (Azure) Active Directory, Dynamics 365, ticket tracking systems such as Cherwell, and general office tools like Microsoft Word, Excel, and Outlook.

This role requires strong customer service, communication, organizational, and prioritization skills. Candidates should be able to work with minimal supervision, switch between tasks, work within a team or independently, and update documentation as needed.

Rotating 24x7 on-call availability is required.

Candidates must provide 3 references, including 2 supervisors.

Special qualifications & experience:

• Active Directory Users and Computer utility – 5 years
• Access Control Management and ACM best practices – 5 years
• Change management controls within CRM systems like Cherwell, ServiceNow, or CMDB – 5 years
• Business communication principles and techniques – 5 years