Security Analyst

Davita Inc.; Franklin Lakes (NJ); Remote; USD 100,000 - 125,000; Full time

Job summary

A leading company seeks individuals at the start of their cybersecurity careers for a remote customer support role. Candidates will tackle issues related to fraud and identity theft, providing professional service while receiving comprehensive training. Ideal for passionate learners looking for career growth in cybersecurity.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

Disability

Transportation

Paid Time Off (PTO)

Qualifications

• 3+ years of technical customer support experience.
• Eager to grow in a cybersecurity career.
• Networking awareness and customer service skills required.

Responsibilities

• Handle customer interactions regarding fraud and identity theft.
• Mentor junior staff and create procedural documentation.
• Review trouble tickets and resolve security incidents.

Skills

Security

Information Security

Cybersecurity

Analytical Skills

Problem Solving

Communication Skills

Job description

Life insurance, sick time, 401(k), retirement plan

Location: United States, New Jersey, Franklin Lakes

Top Skills' Details

• 3+ years of technical customer support experience; Help Desk, Policy/Abuse or IP Security experience preferred.
• Experience with large-scale IP networks and ISPs is a plus.
• Proficient in Microsoft Word, Outlook, Excel, Access, and modern browsers.
• Knowledge of virus/malware, phishing, identity theft, and other security risks, including attack vectors and best practices.
• Experience with consumer firewalls, anti-virus software, and ping utilities.
• Experience utilizing NMAP, Nessus, and Telnet.
• Experience with ACL-Based Firewalls and related hardware configurations.
• 2+ years experience with Remedy, Support Magic, or similar ticketing software.
• Ability to learn new technologies quickly and adapt to new applications and web interfaces.
• Comfortable discussing sensitive or offensive content related to Customer Security Assurance.
• Strong analytical, problem-solving, and communication skills.

Description

Seeking individuals in early stages of a cybersecurity career, eager to grow and stay long-term. Must have networking awareness and customer service skills. Candidates will handle customer interactions regarding issues like fraud and identity theft, requiring professionalism and tact. Knowledge of spam, email security, phishing, and vishing is essential.

Training provided, with onboarding in the first week covering email etiquette, team introduction, and more. Additional training on identity theft and payment fraud may follow. Productivity is monitored via scorecards accessible daily. Ticket volume ranges from 25-60 daily.

Ideal candidates are those pursuing cybersecurity careers or passionate learners. Shift hours are between 9 am and 9 pm EST, with typical shifts from 9 am to 6 pm. Remote work within the US is supported.

Skills

• Security, Information Security, Cybersecurity

Additional Responsibilities

Mentoring junior staff, reviewing trouble tickets, creating procedural documentation, liaising with internal and external teams, and resolving security incidents. Overtime may be required.

Pay and Benefits

Pay range: $15.00 - $16.00/hr. Benefits include medical, dental, vision, 401(k), life insurance, disability, HSA, transportation, EAP, PTO, and more, subject to eligibility.

Workplace Type

Fully remote position.

Application Deadline

June 6, 2025

About TEKsystems

Leading provider of business and technology services, serving over 6,000 customers worldwide. Committed to diversity and equal opportunity.