Security Ambassador - PT

Seneca Gaming Corporation; Buffalo (NY); On-site; USD 22,000 - 25,000; Full time

Job summary

Seneca Gaming Corporation in Buffalo, NY is seeking a Security Ambassador who greets guests, delivers exceptional service, and performs assigned duties within policy guidelines. You may work indoors or outdoors as needed by Security Management.

The role requires 18+ and often benefits from security, hospitality, or guest-service experience, plus basic computer skills; training includes CPR/First Aid and information-security awareness in a fast-paced casino environment.

Qualifications

• Must be 18 years of age or older.
• High school diploma preferred.
• Experience in security, hospitality, or guest services preferred.
• Basic computer knowledge.
• Strong observation, writing, and spelling skills.

Responsibilities

• Provide welcoming guest service and assist as assigned.
• Stand or walk through non-gaming areas and interpersonal interactions.
• Report violations and assist investigations as needed.
• Maintain confidentiality of sensitive information.
• Complete required trainings, including CPR/First Aid.

Skills

Guest service

Communication

De-escalation

Confidentiality

Attention to detail

Education

High school diploma or equivalent

Tools

Computers

Job description

The Security Ambassador role is a position responsible for offering a welcoming experience upon a guest’s arrival, and to provide exceptional guest service while completing any required duties of their assigned position. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Essential Functions And Responsibilities

• Must create a welcoming experience for guest arrival and offer exceptional guest service during any of their assigned duties.
• May be assigned to indoor or outdoor positions/assignments throughout SGC property at the discretion of Security Management.
• Must successfully complete CPR/First Aid Training Course; and any other training required by the Security Management.
• Report to the Security Management Team any violations, acts, or situations which are detrimental to the best interest of the Seneca Gaming Corporation.
• Assist in any internal or external investigations conducted by the Seneca Gaming Corporation, Seneca Gaming Authority or authorized local authorities in a non-Gaming capacity.
• Must possess good communication skills and be able to resolve or de-escalate conflicts in Non-Gaming areas.
• Maintain the strictest of confidentiality with respect to the internal functions of the Security Department as well as any other information deemed to be confidential.
• Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
• Maintain a professional work environment with supervisors, managers and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Must complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

Qualifications/Requirements

Education/Experience

• Must be 18 years of age or older upon employment.
• Preference will be given to candidates with a High school diploma.
• Preference will be given to candidates with the following; Security or Hospitality experience, or guest service experience.
• Preference will be given to candidates who have a basic understanding and working knowledge with computers.
• Must have good observation skills.
• Must have good writing and spelling skills.

Language Skills And Reasoning Ability

• Ability to communicate effectively both written and orally.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Must have ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.

• Must be able to stand, walk and move through all Non-Gaming areas of the casino.
• Must be able to work nights, weekends and holidays.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, noisy casino environment and effectively deal with guests, management and employees in all situations.

Salary Starting Rate

$16.50

Compensation Is Negotiable Based On Experience And Education.

Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.