Officer - FT

Seneca Niagara Falls Gaming Corporation; City of Niagara Falls (NY); On-site; USD 16,000 - 18,000; Full time

Job summary

Seneca Niagara Falls Gaming Corporation is hiring for a position that focuses on ensuring the safety of guests and team members in a fast-paced casino environment. Responsibilities include assisting in emergencies, observing security protocols, and providing exceptional guest service.

The ideal candidate must be at least 18 years old, possess a high school diploma or its equivalent, and have good communication and observation skills. The starting salary is $16.16 per hour, negotiable based on experience.

Qualifications

• Must be 18 years of age or older upon employment.
• Preference for candidates with experience in Security, Law Enforcement, Military, or Hospitality.
• Good observation, writing and spelling skills.

Responsibilities

• Ensure safety of guests and team members.
• Respond to critical situations like medical emergencies.
• Assist in internal or external investigations.

Skills

Verbal Communication

Conflict Resolution

Guest Service

Observation Skills

Education

High School Diploma or Equivalent

Tools

Word

Excel

Job description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Ensure the safety of guests and team members while on the premises of Seneca Gaming Corporation.
• Have a complete working knowledge of the Security Ambassador position, including the possibility of being assigned to duties normally assigned to a Security Ambassador.
• Assist guests and team members and respond to critical situations (medical emergencies, conflict resolution for guest disputes, etc.).
• Possess outstanding verbal communication skills to resolve or diffuse difficult situations such as guest conflicts, disputes, and complaints.
• Continue observation and patrolling, as directed, of all areas of Seneca Gaming Corporation properties and any areas directed by Security Management.
• Work any designated or assigned posts and complete all duties at the post within Seneca Gaming Corporation guidelines.
• Successfully complete CPR/First Aid Training Course and any other training required by the Director of Security.
• Report to the Security Supervisor any violations, acts, or situations detrimental to the best interest of Seneca Gaming Corporation.
• Ensure the integrity of all slot, sportsbook areas and table games.
• Perform any ClassIII related duties such as asset transfers, table fills, slot/jackpot escorts, card and dice verification and destruction, or other duties associated with ClassIII gaming security.
• Adhere to all compliance requirements required of a Security Officer from Seneca Gaming Corporation and regulatory agencies overseeing ClassIII Gaming operations.
• Assist in any internal or external investigations conducted by Seneca Gaming Corporation, SGA, or authorized local authorities.
• Maintain the strictest confidentiality regarding internal functions of the Security Department and other confidential information.
• Maintain current understanding of all policy and guidelines regarding information security, including the Acceptable Use Policy, and comply with all information security policies and procedures at all times.
• Provide exceptional guest service, communicating in a pleasant, friendly and professional manner at all times, and maintain a professional work environment with supervisors, managers, and staff.
• Meet attendance guidelines and adhere to regulatory, departmental and company policies.
• Complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed; hours are determined by a 24‑hour schedule.

QUALIFICATIONS / REQUIREMENTS

• Must be 18 years of age or older upon employment.
• High school diploma or its equivalent required.
• Preference for candidates with experience in Security, Law Enforcement, Military, or Hospitality.
• Must be able to use approved software programs for Security duties (e.g., report writing, dispatch software) as well as Word and Excel.
• Good observation, writing and spelling skills.
• Proven guest service experience and ability to work in an intense, fast‑paced environment requiring high concentration.
• Ability to communicate effectively both written and orally.
• Ability to write routine correspondence and speak effectively to the public, employees and customers.
• Ability to deal effectively and interact well with customers and employees.
• Ability to resolve problems and conflicts diplomatically and tactfully.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

• Must be able to stand, walk and move through all areas of the casino.
• Must work nights, weekends and holidays.
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Maintain physical stamina and a proper mental attitude to work under pressure in a fast‑paced, noisy casino environment.
• Must be able to work in an environment where smoking is permitted.

Compensation

Salary starting rate: $16.16 per hour. Compensation is negotiable based on experience and education. Each position has varying minimum qualifications; some requirements may be waived.