SECURITY AMBASSADOR - EVENTS

Hollywood Casino at Charles Town Races; Charles Town (WV); On-site; USD 30,000 - 42,000; Full time

Job summary

Hollywood Casino at Charles Town Races is seeking a Security Officer to safely protect guests, employees, and property on HCCTR premises. You will greet patrons, inspect bags, and report incidents to a Security supervisor while maintaining confidentiality and professional conduct.

The role requires 21+ years of age, the ability to work varied shifts including nights, holidays, and weekends, and licensing with the West Virginia Racing Commissions.

Qualifications

• Must have ability to read and comprehend simple instructions, short correspondence, and memos.
• Excellent customer service skills and ability to interact well with customers and employees.
• Must be a minimum of 21 years of age.
• Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.

Responsibilities

• Ensures the safety of employees and others.
• Greets patrons and visually inspects bags, purses and patrons for unauthorized items.
• Reports to the Security supervisor any violations or situations detrimental to HCCTR.
• Watches for and reports irregularities such as fire hazards, leaking water pipes, etc.
• Maintains confidentiality of sensitive information within the Security department.
• Prepares reports as requested or required.

Skills

Customer service

Observation skills

Communication

Teamwork

Education

High school diploma or equivalent

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members’ financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Summary

The Security Officer is responsible for properly executing security duties on an assigned shift to adequately protect the life and property of customers, employees, and others on HCCTR property.

ESSENTIAL DUTIES AND RESPONSIBILITIES other duties may be assigned:

• Ensures the safety of employees and others.
• Greets patrons and visually inspects bags, purses and patrons for unauthorized items.
• Reports to the Security supervisor, any violations, acts or situations which are detrimental to the best interest of HCCTR.
• Watches for and reports irregularities such as fire hazards, leaking water pipes, etc.
• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures behavior and appearance are in compliance with established standards.
• Maintains complete confidentiality at all times with respect to the internal functions of the Security department as well as any other information deemed to be confidential.
• Maintains a professional work environment with management and staff.
• Participates in meetings and training as required.
• Performs all job duties in a safe and responsible manner and reports safety hazards immediately.
• Performs other duties as may be assigned by department and/or company management.
• Prepares reports as requested or required.

Supervisory Responsibilities

This job has no supervisory responsibilities.

BRING US YOUR BEST

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION And/or EXPERIENCE

Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

Language Skills

Must have the ability to read and comprehend simple instructions, short correspondence, and memos. Able to effectively present information in one-on-one and small group situations to customers, employees and others. Effective in communicating and presenting information and responding to questions from supervisors, managers, fellow employees and/or the general public.

Mathematical Skills

Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

CERTIFICATES, LICENSES, REGISTRATIONS

Must obtain licensing with the West Virginia Racing Commissions every year of employment.

Other Qualifications

Must be a minimum of 21 years of age. Must have good observation skills. Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate. Must speak clearly and politely; respond well to questions. Must have the ability to deal effectively and interact well with the customers and employees. Previous customer service experience preferred. Displays excellent customer service skills and building positive team spirit.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles; and risk of electrical shock. The employee will be working in an environment where smoking is permitted and moderate noise levels.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

Equal Opportunity Employer