Security Ambassador - 1st Shift (Mon-Fri 6am-2:30pm)

Dana-Farber Cancer Institute; Massachusetts; On-site; USD 41,000 - 46,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston, MA, seeks a Guest Services/Security Concierge under the supervision of the Security Supervisor. The role delivers exceptional guest services to patients and visitors, serving as the initial contact and upholding a positive image for the Institute.

Responsibilities include greeting visitors, providing information and directions, assisting mobility needs, coordinating transportation, and routing requests to appropriate departments.

Qualifications

• High school diploma or GED; 1+ year of customer service experience (healthcare or hospitality preferred).
• Ability to pass initial and annual criminal background checks.
• CPR/AED/First Aid certification provided (required).

Responsibilities

• Provide a high level of customer service to patients, visitors, and staff in a proactive, friendly, and helpful manner.
• Greet and assist visitors; provide information and directions; anticipate needs.
• Assist individuals with disabilities with transportation and mobility needs.
• Convey requests to departments (transportation, patient relations, environmental services) for follow-up.
• Coordinate patient transportation (taxi, shuttle) as needed.
• Maintain a clean, orderly post area.
• Provide a security presence, enforce rules, manage access control, and resolve conflicts.
• Report security issues and stay current on concerns.
• Support Security field staff during emergencies and other events.

Skills

Customer service

Communication skills

Problem-solving

Calm under pressure

Reliability & flexibility

Education

High school diploma or GED

Tools

CPR/AED/First Aid certification

Job description

Under the general direction of the Security Supervisor, incumbent provides assistance, direction, concierge and other guest services to patients and visitors. Provides high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Creates and maintains a positive image as initial point of contact for patients, visitors, and staff.

Located in Boston and the surrounding communities, Dana‑Farber Cancer Institute is a leader in life‑changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high‑risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School‑affiliated hospitals.

• Provides a high level of customer service by interacting with patients, visitors and staff in a professional manner that is proactive, friendly and helpful
• Welcomes and acknowledges visitors, patients, and staff; provides information and directions to patients and visitors; anticipates the needs of others
• Assists individuals with disabilities and/or mobility issues with obtaining transportation and other services
• Communicate specific patient, visitor, and staff requests accurately to other departments such as transportation, patient relations, environmental services, etc. to ensure complete follow‑up
• Helps to coordinate patient transportation out of the hospital as needed (taxi, shuttle, etc.)
• Maintains assigned post area in clean and orderly fashion
• Provides a security presence, which includes conflict resolution, access control and requesting services. Enforces rules and regulations (smoking, etc.) as required
• Reports and keeps current on security issues and concerns
• Provides support to Security field services during fires, mass casualty events, HAZMAT occurrences, medical emergencies and other emergency events as needed
• Provides other assistance to Security field staff as directed
• Performs additional duties as assigned

Knowledge, Skills, And Abilities Required

• Exemplary customer service and communication skills
• Demonstrated strong problem‑solving ability
• Ability to remain calm in stressful situations and to multitask as needed
• Reliable and flexible

Minimum Job Qualifications

The position requires a high school diploma or GED, at least one year of customer service experience (preferably two years in healthcare or hospitality), and the ability to pass an initial and annual criminal background check. Additionally, the position requires certification in CPR/AED/First Aid, which will be provided, along with excellent communication skills, a friendly and service‑oriented attitude, and preferably multi‑language abilities.

SUPERVISORY RESPONSIBILITIES:

None

Patient Contact

Indirect contact for non‑care providing purposes.

At Dana‑Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we.

Dana‑Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$40,500.00 - $46,200.00