Security Agent - Full Time - Kansas City Marriott Downtown - $18/hr

Avion Hospitality; Kansas City (MO); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Life insurance

Discount hotel stays

Job summary

Avion Hospitality is seeking a Security Agent to protect hotel guests, employees, and property while maintaining a welcoming atmosphere. The role emphasizes visible security, swift incident reporting, and seamless guest assistance throughout shifts.

The position requires strong communication, teamwork, and calmness under pressure, with bilingual (Spanish)能力 considered a plus. A professional appearance, proper training, and adherence to hotel security procedures are essential.

Qualifications

• High School diploma or equivalent required or preferred.
• Certification in Safety and Security Training as per state requirements.
• CPR, First Aid, and Heimlich Maneuver certified.

Responsibilities

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance per Avion Hospitality standards and varying scheduling.
• Wear proper uniform and name tag; present a professional appearance.
• Comply with Avion Hospitality standards to ensure safe hotel operations.
• Answer calls and dispatch promptly; use two-way radio etiquette and keep Front Desk informed.
• Maintain visibility by monitoring lobby and front door when not on property walks.
• Maintain daily activity logs and protect guest/associate confidentiality.
• Brief Guest Services at shift start and end; secure access for authorized personnel.
• Understand and respect local/state regulations regarding security position.
• Assist guests to rooms and escort as needed; investigate incidents with leadership support.
• Provide escorts and assist HR/MOD with associate altercations.
• Assist intoxicated guests and know hotel security systems.
• Respond to alarms and monitor CCTV where applicable; challenge suspicious persons.
• Conduct rounds for safety hazards and lock checks; tidy and secure areas.
• Assist during medical emergencies with First Aid/CPR/Heimlich as needed.
• Complete incident/accident reports with leadership involvement.

Skills

Strong communication

Teamwork

Calm under pressure

Spanish language

Education

High School diploma or equivalent

Safety/Security Training certificate

CPR/First Aid/Heimlich Maneuver

Tools

Two-way radio

CCTV systems

Locking systems

Job description

Description

Generous paid time off, health, dental, and life insurance, discount hotel stays, and much more!

Job Summary

The Security Agent is responsible for providing protection for hotel guests, employees, and property. They are also responsible for providing guests with a sense of comfort and well-being by maintaining a level of visibility.

Requirements

Duties/Responsibilities

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Answer phone and dispatch in a timely manner, in addition to demonstrating proper two-way radio etiquette at all times when communicating with other Associates; maintain radio contact with the Front Desk at all times.
• Maintain visual contact with the Front Desk and the front door of the hotel by remaining in the Lobby area when not on property walks.
• Maintain and review daily activity log.
• Maintain confidentiality with respect to guest and Associate incidents.
• Hold briefing with Guest Services staff both at the beginning and end of shift.
• Open secured areas for authorized personnel; checks ID of visitors/Associates, as necessary.
• Maintain an awareness of legal limitations of position (i.e., local ordinances, state ordinances, etc.).
• Assist guests to their rooms or help guests enter their rooms.
• Investigates room thefts, auto accidents/thefts, and assault complaints for guests (not for Associates); serves as the first responder, partnering with Department Head/Hotel leadership to write the incident report.
• Assist outside agencies as necessary.
• Provide escort.
• Assist HR/MOD with responding to Associate altercations.
• Assist with intoxicated guests.
• Be knowledgeable about hotel and guestroom locking systems.
• Respond to security alarms and monitor TV cameras (CCTV) (if applicable).
• Challenge suspicious persons.
• Conduct rounds, checking for safety hazards, checking lights and door locks, and picking up items left on the property.
• Assist during medical emergencies, administering First Aid/C.P.R./Heimlich maneuver, as necessary.
• In partnership with Department Head/Hotel leadership, completes Incident/Accident Reports in a clear and concise manner.

Required Skills/Abilities

• Strong communication, both written and verbal.
• Ability to work in a team environment.
• Ability to remain calm under pressure.
• Bilingual communication in Spanish is a plus.

Education and Experience

• High School diploma or equivalent and/or experience in a hotel or a related field preferred
• Certificate of Completion in Safety and Security Training (must comply with State requirements)
• CPR, First Aid, and Heimlich Maneuver Certified