Security Advisor II, Falcon Complete (Remote)

CrowdStrike Holdings, Inc.; United States; Remote; GBP 85,000 - 120,000; Full time

Benefits offered by this job

Competitive vacation and holidays

Professional development opportunities

Paid parental and adoption leaves

Wellness programs

Job summary

CrowdStrike Holdings, Inc. is seeking a Falcon Complete Security Advisor to guide customers toward secure experiences with our Falcon Complete offering.

You will assess environments, recommend security improvements, and drive remediation with CrowdStrike products. You will work with cross-functional teams, communicate effectively with customers, and utilize expertise in Windows, Linux, and macOS along with threat detection capabilities to stop breaches.

Qualifications

• Customer empathy and ability to guide customers toward desired outcomes.
• Excellent customer-facing communication skills (verbal and written).
• Proficiency troubleshooting and cross-team collaboration.
• Adept with Windows, Linux and macOS operating systems.
• Experience or knowledge of threat detection and incident response.

Responsibilities

• Assess customer environments and ensure alignment with CrowdStrike Falcon Complete standards.
• Provide recommendations to improve customer security posture.
• Create and propose remediation steps for CrowdStrike products.
• Engage with customers upon misalignment with standards and document follow-ups.
• Develop service reports and metrics for customers as requested.
• Coordinate with internal teams to ensure customer satisfaction and issue resolution.
• Collaborate with support teams to troubleshoot and coordinate resolution of technical issues.

Skills

Customer empathy

Communication

Windows

Linux

macOS

Threat detection

Education

Bachelor's degree in Technology and/or Cybersecurity or relevant experience

Tools

SIEM

UEBA

MDR/XDR

Job description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

The Falcon Complete Security Advisor works within a team of advisors focused on overall health and security posture of all Falcon Complete customers. The ideal candidate will demonstrate a combination of technical, security, and customer management skills aimed at guiding customers towards a successful and secure experience with Falcon Complete. Under the direction of leadership, this role will execute daily tasks to ensure Falcon Complete can achieve its mission to stop breaches.

What You’ll Do:

• Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards.
• Provide Falcon Complete customers with recommendations that align to improved security.
• Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.
• Contact customers directly upon identification of misalignment with Falcon Complete standards.
• Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.
• Develop and provide customers with service reports and stats as requested.
• Partner with internal teams to ensure customer satisfaction.
• Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.

What You’ll Need:

• Customer empathy and ability to guide customers towards desired outcome.
• Excellent customer-facing communication skills including verbal and written.
• Partner with CrowdStrike teams to troubleshoot and resolve customer issues.
• Adept in Windows, Linux, and MAC operating systems.
• Experience or demonstrated knowledge of threat detection and incident response.
• Bachelor's degree in Technology and/or Cybersecurity or relevant experience.

Bonus Points:

• Incident Management and CSIRT operation
• Change Management
• Malicious Code: Detection and Response Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR).
• Intrusion Detection and Response Experience working with complex, sophisticated clients
• Strong analytical capabilities and a desire to learn new things
• Able to work across multiple teams to resolve customer issues and requests
• Demonstrated experience as a security advisor or consultant
• Knowledge of the following frameworks: ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix and MITRE Att&ck a plus.
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities

#LI-EV1 #LI-Remote

Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer.

We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed.

We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment.

The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law.

We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

CrowdStrike was founded in 2011 to fix a fundamental problem: The sophisticated attacks that were forcing the world’s leading businesses into the headlines could not be solved with existing malware-based defenses. Founder George Kurtz realized that a brand new approach was needed — one that combines the most advanced endpoint protection with expert intelligence to pinpoint the adversaries perpetrating the attacks, not just the malware. There’s much more to the story of how Falcon has redefined endpoint protection but there’s only one thing to remember about CrowdStrike: We stop breaches.