Security Account Manager

andyfrain; Port Aransas (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Andy Frain seeks a Security Account Manager to lead Level 2 and Level 3 site supervisors and officers at assigned client locations, with a focus on Houston cultural properties. You will coordinate with clients and management to ensure staffing coverage and strict compliance with client requirements.

You will manage day-to-day operations, recruitment, onboarding, and on-site training, while developing post orders and controlling labor costs to meet profitability targets across accounts.

Qualifications

• Must meet Andy Frain employment standards and hold Texas Level 3 license or be able to obtain.
• Strong leadership and staff management capabilities with HR coordination experience.
• Excellent communication and customer service skills for diverse teams and clients.
• Ability to plan, organize, and supervise security operations and training.
• Knowledge of post orders, compliance, and labor cost control.

Responsibilities

• Lead Level 2 and Level 3 site supervisors and officers across assigned accounts.
• Coordinate with clients and management to guarantee staffing coverage and compliance.
• Oversee recruitment, onboarding, and on-site training of new hires and ongoing training.
• Develop post orders and best practices; supervise payroll and scheduling activities.
• Monitor safety, regulatory compliance, and quality initiatives; address issues promptly.

Skills

Leadership

Staff management

HR coordination

Security operations

Communication

Training

Scheduling

Customer service

Tools

MS Office

Excel

Outlook

Word

Job description

Special Considerations:

Candidates must be able to learn complex security compliance programs and learn to hire and schedule officers, conduct training, identify non-compliance, and initiate corrective actions while controlling labor costs and meeting profitability targets.

Job Summary:

The Security Account Manager provides leadership and direction to Level 2 (unarmed), and Level 3 (armed) site supervisors and security officers for assigned client site within their area of responsibility. Regularly coordinates with clients and Andy Frain management to ensure adequate staffing coverage and compliance with all client requirements. Responsible for day-to-day management of security officers, hiring and on-site training of new hires as well as performing on-going training and quality initiatives for existing staff. Assesses skills of staff and works to ensure proper staff assignments.

The predominant, but not exclusive, location of this work is in a cultural property in Houston, TX.

Responsibilities:

All responsibilities are to be carried out in an honest, ethical and professional manner and in accordance with client and/or Andy Frain policies and procedures. Responsibilities may vary from location to location but will typically consist of the following:

• Operational work at client sites 3-4 days/week to engage all employees on each shift on a regular basis; administrative work at client sites 1-2 days/week for payroll, scheduling, and HR coordination.
• Meets regularly with client team(s) Andy Frain General Manager / Branch Manager / Director to proactively ensure all client requirement are being met and maintaining appropriate security post coverage.
• Make daily inspections of client location. Ensure security officers are on post, in proper uniform, following post orders, and remaining compliant with all applicable regulations.
• Works with Branch Management to coordinate, and participate in the recruitment, selection, training, development and retention of high caliber employees in accordance with applicable law and Andy Frain policy.
• Prepares and coordinates security officer staffing schedules and payroll execution. Acts to ensure client requirements are met while controlling labor costs.
• Coordinates alternate staffing coverage in the event scheduled security officers call out. Stands post if needed in emergency situations to ensure coverage.
• Maintains and submits weekly payroll records.
• Responsible for orientation and training of Security Officers and other personnel.
• Develops Post Orders and best practices for each assigned position within a designated account
• Coaches employees and administers disciplinary actions as necessary and in accordance applicable laws and Andy Frain policy.
• Intervenes, when necessary, in resolving personnel problems and guides counseling of Security Supervisors and Officers.
• Ensures the efficient, effective and compliant operations of all designated Accounts.
• Acts as readily available resource to client(s) Security Staff and Security Supervisors in the area of operations.

Knowledge, Skills and Abilities:

The following knowledge, skills and abilities may be demonstrated through experience, training or testing.

• Must meet and continue to meet Andy Frain employment standards.
• Must possess, or be able to obtain, a Texas Level 3 (Commissioned) Security License.
• Must be able to see, hear, speak and write clearly.
• Knowledge of business operations management and human resources administration.
• Must be able to use computer and Microsoft Office Suite, specifically Outlook, Excel, Word, and PowerPoint.
• Ability to synthesize business/ financial data and develop solutions.
• Planning, organizational, and leadership skills.
• Oral and written communication skills.
• Strong customer service and service delivery orientation.
• Ability to interact effectively at various social levels and across diverse cultures.
• Ability to be an effective leader and member of teams.
• Ability to take initiative and achieve result.
• Knowledge of MARSEC levels and protocols.
• Knowledge of security operations and procedures.
• Knowledge of public safety priorities and limitations on authority.
• Knowledge of safe work practices.
• Knowledge of emergency policies and procedures.
• Ability to maintain professionalism in unusual or difficult circumstances.
• Ability to quickly assess and handle difficult and hostile situations.
• Ability to adapt to change in procedures, locations, and the organization.
• Must possess strong interpersonal and customer service skills.