Security Account Manager

United Security Inc.; Lawrence (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Training and Career DevelopmentOpport.

Medical, dental, Holidays, vacation,

401(k) retirement plan for full time

Proud Partner of DailyPay: work today,

Job summary

United Security Inc. in Massachusetts seeks an Account Manager to oversee a guest-facing security team at luxury properties. The role focuses on leadership, client relations, scheduling, and incident response to maintain a five-star standard.

You will train staff, coordinate with hotel leadership, ensure compliance, and manage payroll/timekeeping. CPR/First Aid is preferred; MA licensing and background checks required. This full-time role reports to the Regional Operations Manager.

Qualifications

• Minimum of five years of supervisory or management experience in security or hospitality.
• Experience with luxury hotels or Class A properties preferred.
• Ability to lead, train and manage a large guest-facing security team.
• Strong client relationship skills; acts as on-site liaison with hotel leadership.
• Excellent written and verbal communication; highly organized.
• Scheduling, payroll oversight, timekeeping, and security reporting systems experience.
• CPR and First Aid certification preferred; MA licensing and background checksrequired.

Responsibilities

• Oversee a guest-facing security team at luxury properties.
• Serve as primary on-site liaison with hotel leadership and respond to operational concerns.
• Lead incident response and coordinate with emergency services when needed.
• Ensure compliance tracking and accurate security reporting.
• Train staff, manage scheduling and payroll oversight.

Skills

Leadership

Communication

Scheduling & payroll

Team management

Education

High School Diploma

Job description

We service our clients best when we serve our employees first

United Security Inc. is one of the fastest growing security services companies in the USA. For over 31 years we work with clients from Boston to Miami and as far west as Texas. The last 5 years our revenue has grown by 140%! As a result of our incredible success, our goal is to continue accelerating our growth. We are looking for talent that will promote and adhere to the core values (People, Integrity, Development and Community) of United Security, Inc. The ideal candidate for a role at USI regularly exhibits support, commitment, good judgment, potential for growth, and goodwill.

If you appreciate having a team to support and challenge you to achieve your goals, come build your career at United Security!

Job Skills / Requirements

Monday - Friday 7a-3p

The Account Manager must have a minimum of five years of supervisory or management experience in security or hospitality environments, with prior experience in luxury hotels, high-end residential, or Class A corporate properties preferred. The role requires the ability to lead, train, and manage a large, guest-facing security team while maintaining a polished and professional presence consistent with a five-star luxury brand. Strong client relationship skills are required, including serving as the primary on-site liaison with hotel leadership and responding quickly to operational concerns.

The Account Manager must demonstrate excellent written and verbal communication skills, strong organizational abilities, and consistent attention to detail. The position requires hands‑on experience with scheduling, payroll oversight, timekeeping, compliance tracking, and security reporting systems, along with proficiency in standard office and computer applications. The individual must be capable of leading incident response, managing de‑escalation with discretion, and coordinating effectively with emergency services when required. CPR and First Aid certification is preferred, and the candidate must meet all Massachusetts licensing, background, and employment requirements.

Education Requirements (All)

High School Diploma

Additional Information / Benefits

Benefits include, but not limited to:

• Competitive pay
• Recognition and Reward Programs
• Training and Career Development Opportunities
• Medical, dental, Holidays, vacation and sick, and 401 (k) retirement plan for full time employees
• Proud Partner of DailyPay: work today, get paid today!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 401K/403b Plan

This job reports to the Regional Operations Manager