Security Account Manager

Walden Security; Knoxville (TN); On-site; USD 27,000 - 39,000; Full time

Job summary

Walden Security seeks an Account Manager to supervise field security staff, coordinate operations across assigned accounts, and ensure adherence to SOPs. The role requires managing 1–5 supervisors and up to 100 employees, with weekend availability and up to 50% travel.

Responsibilities include training, performance reviews, incident review, and site-specific post order maintenance. Strong leadership and communication skills are essential for success in this position.

Qualifications

• Minimum of three years management experience in security.
• Associate’s degree preferred.
• Valid State Driver’s License; CPR/AED/First Aid Certification if applicable.

Responsibilities

• Oversee 1–5 subordinates who supervise up to 100 employees at assigned accounts/posts.
• Ensure compliance with SOPs and organizational policies; maintain prescribed standards.
• Plan, direct, and coordinate work; train employees; evaluate performance; address complaints.
• Travel up to 50% to inspect accounts or for corporate travel as needed.
• Coordinate and conduct site-specific training and annual refresher training for security personnel.

Skills

Analytical

Problem Solving

Project Management

Technical Skills

Customer Service

Interpersonal Skills

Oral Communication

Professionalism

Quality Management

Quantity

Safety and Security

Adaptability

Attendance/Punctuality

Dependability

Initiative

Innovation

Education

Associate’s degree preferred

Tools

Microsoft Office

eHub

Job description

Account Managers manage, supervise and coordinates the activities, at the field level, of all assigned Security Officers and executes all tasks related to maintaining prescribed standards in compliance with the Standard Operating Procedures.

Manages 1-5 subordinates who supervise up to 100 employees of said account/posts. Responsible for the overall direction, coordination, and evaluation of the sites.

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Manager will have a day time schedule but must be available 24 hours per day, seven days per week. Travel up to 50% to inspect assigned accounts/posts or corporate travel as needed.

• Performs administrative activities associated with the effective management of assigned account operations, including compiling, storing, and retrieving data for reports.
• Partners with Human Resources to ensure thorough training of all assigned employees in the area of client, company, government, and customer policies, procedures, and regulations.
• Coordinates and/or conducts site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meets corporate training standards.
• Meets all contractual scheduled hours with minimal unbilled overtime. Ensures that overtime costs are managed effectively within company targets.
• Reconciles security logs against shift responsibilities and patrols; reviews incident reports before submitting to the client, and coordinates preliminary investigations.
• Performs account audits and off-hour visits, completing required documentation.
• Develops/maintains operational procedures so that valid, site-specific post orders are always available for reference by the security staff.
• Manages uniforms, equipment, supplies & vehicles needs at each client site; maintains equipment inventory.
• Maintains responsibility for assigned account(s) and security personnel seven days a week. Although supervision is in place, the Operations Manager must be available via cell phone.

Competency

To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

Analytical - Collects and researched data; Uses intuition and experience to complement data; Designs work flows and procedures; Synthesizes complex or diverse information; Uses intuition and experience to complement data.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; is fully committed to the Quality Management System (QMS).

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Change’s approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapt to new product introduction, emergent business needs, and business evolution.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Goal and detail oriented.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate’s degree preferred along with and a minimum of three years management experience in security
• Microsoft Office software, eHub (preferred) and working knowledge of Internet programs.
• Valid State Driver’s License, CPR/AED/First Aid Certification (if applicable).
• Valid Security Officer License will be issued after the licensing class.
• Ability to pass a criminal background check and drug test.
• Available as needed to meet business needs.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Pay Rate

$24 - $24 USD

We offer every employee - from executive managers to administrative support to security professionals - unique and generous benefits, as well as opportunities for career growth.