Security Account Manager

Clarion Security; Glendale (KY); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Life insurance

401K

Employee assistance program

Job summary

Clarion Security LLC in Glendale, KY is seeking an Account Manager to protect client properties, build long-term relationships with key accounts, and lead a team of account managers.

You will manage cross-functional coordination, ensure on-time delivery of security solutions, and maintain high standards of client service. Requires 5+ years of supervisor experience and a background in private sector account management.

Qualifications

• Bachelor’s degree or equivalent work experience preferred.
• 5+ years in private sector managing large accounts (>25 officers).
• Excellent communication, presentation and influencing skills at executive level (C-level).
• Experience delivering client-focused solutions and managing multiple projects.

Responsibilities

• Be the primary contact and build long-term relationships with customers.
• Assist customers via email, phone, online presentations, screen-share and in-person meetings.

Skills

Teamwork

Planning

Build Relationships

People Skills

Initiative

Customer Focus

Emphasize Excellence

Manage Multiple Projects

Attention to Detail

Education

Bachelor's Degree or equivalent

Tools

Microsoft Office Suite

Google Apps

Salesforce

Help desk software

Job description

Job Details: Job Location: GLENDALE KY 42740 - GLENDALE, KY 42740, Position Type: Full Time, Job Shift: Day, Clarion Security LLC takes pride in building its culture of excellence one professional team member at a time. Not only do we hire the best, but we build winners. We encourage diversity and inclusion and realize the value of allowing officers to bring their best selves to the team. We offer medical, dental, and vision coverage, life insurance, 401K, employee assistance programs, perks, and more for all full-time positions! Join a company where you are more than just another guard.

As a Clarion Account Manager, you will be responsible for the security and safety of our client's property and personnel. You will know all site-specific policies and procedures, be attentive and alert, record and report incidents, and participate in the client's emergency response procedures as appropriate and provide superior customer service.

Account manager responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationship with clients. Responsible for leading a team of Account Managers dedicated to meeting the operational needs of assigned client segments.

Requires 5 years supervisor experience with 2 years in the capacity of a supervisor.

Responsibilities:

• Be the primary point of contact and build long-term relationships with customers
• Help customers through email, phone, online presentations, screen-share and in person meetings
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Monitor and analyze customer's usage of our product
• Liaise between the customer and internal teams

Qualifications:

• 5+ years of experience in the private sector managing a large account of more than 25 officers
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Bachelor's Degree in appropriate field of study or equivalent work experience, preferred
• 5+ years of marketing experience with agency background desirable
• Deep digital understanding
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability and maturity
• Ability to prioritize among competing tasks
• Critical thinking and problem-solving skills
• Understanding of website development, marketing, measurement and analytics, content management, digital marketing and internet technology
• Excellent time and project management skills. You're always looking to improve inefficient processes
• Keen attention to detail and adherence to deadlines
• Expert at Microsoft Office Suite, Google Apps, Salesforce and help desk support software

Account Manager top skills & proficiencies:

• Teamwork
• Planning
• Build Relationships
• People Skills
• Initiative
• Customer Focus
• Emphasize Excellence
• Manage Multiple Projects
• Attention to Detail

Be at least 25 years of age.

Possess effective written and oral communication and interpersonal skills to work in a team environment and to interact with customers, clients, and visitors of all categories.

As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws.

Driving Positions: Must be 25 years of age. Possess a valid driver's license with at least one year of driving experience, a clean driving record, and the ability to safely operate a vehicle required.

Utilization of computer skills to operate Office and CRM software.

Occasionally lift or carry up to 40 pounds.

Climb stairs or ramps occasionally.

Stand or walk on various surfaces for long periods of time.

Be or obtain Taser certifications (Company Paid)

Review with attention to detail CCTV Cameras

Provide detailed incident reports.

Provide detailed reports to Client on a daily and weekly basis.

We proudly support Military, Law Enforcement, and Corrections veterans.

EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity Clarion Security LLC is an Equal Opportunity Employer committed to hiring a diverse workforce.

Job Type: Full-time

Salary: $60,000/year