SECURITY

Fine Entertainment Management; Las Vegas (NV); On-site; USD 41,000 - 62,000; Full time

Job summary

Fine Entertainment Management seeks a security host to deliver outstanding guest service at our Las Vegas venue. You will help maintain a warm, safe environment, check identifications for age verification, and respond to incidents promptly under direction from Security leadership.

The role requires excellent communication, the ability to de-escalate conflicts, and adherence to venue policies and health/safety guidelines. Experience in security or guest services is preferred.

Qualifications

• Provides superior customer service to guests.
• Ability to apply verbal judo concepts to manage irate or intoxicated guests.
• Must hold Alcohol Awareness Card and LVMPD Sheriff’s Card.
• Ability to check IDs and verify age.
• Maintain visibility and enforce conduct standards.

Responsibilities

• Provide superior levels of customer service to all guests.
• Maintain a safe atmosphere for all guests and team members.
• Apply verbal judo concepts when interacting with intoxicated or irate guests.
• Report safety or security incidents to Security Director and General Manager.
• Escort guests from the premises as directed by management.
• Market the venue’s app and social media presence.

Skills

Customer service

Communication

English fluency

Safety awareness

Conflict de-escalation

Attention to detail

Job description

Job Summary: Responsible for providing friendly, engaging, and superior service to every guest. Create a warm, friendly, and safe atmosphere for guests. Maintains safe environment for guests and staff.Essential Job Functions:Provide superior levels of customer service to all guestsMaintain a safe atmosphere for all guests and team membersApply verbal judo concepts in communication with irate or intoxicated guests.Report all safety or security incidents to Security Director and General Manager (and Bar Manager on duty at time of incident).Forward employee incidents to HR and Director of Security as soon as completed.Complete a report for all guest incidents such as injuries or security issuesEnsure that guests are of age by properly checking identificationMaintain high visibility during shiftEnforce FINE Entertainment guest standards of conduct including dress code.Protect FINE Entertainment property by maintaining crowd activityControl the flow of guests coming into the venue as well as maintaining the flow of walkways and high traffic areas.Maintain the proactive approach to solving any guest’s questions or problemsImmediately stop any illegal activity or inappropriate behaviorEscort guests from the premises based at management’s discretionActively market social media and FINE Entertainment smart phone app.Must maintain a clean, safe, and organized work environment, following all guidelines established by the Southern Nevada Health District and Building and Fire guidelines.Adhere to all Department and Company Policies and Procedures.Qualifications:Must be 21 years or older.Previous experience as Security or Security Host is preferred.Must possess excellent customer service and communication skills.Must be able to initiate and engage guests in conversation in a professional manner.Must possess a valid Alcohol Awareness Card. (TAM, ACT, or other qualifying card)Must possess a valid Sheriff’s Card issued by the LVMPD Fingerprint Bureau.Must be able to reach, stoop, bend, lift, and clean during various activities throughout shift.Must be able to communicate fluently in English.