Responsibilities
- Investigate and resolve daily exceptions related to fees, interest, and commissions, partnering with Trade Management, Client Services, Reconciliations, and Brokerage teams to identify root causes, drive timely remediation, and minimize operational risk.
- Execute and enhance daily control processes to monitor schedule-related static data setups, ensuring data accuracy, completeness, and adherence to established governance and operational standards.
- Provide regular updates and stakeholder communication on recurring issues, control breaches, and system limitations, coordinating across business, operations, and technology teams to drive transparency, issue resolution, and process improvements.
- Identify opportunities to improve controls and simplify processes and take ownership to effect change.
- Drive and lead project initiatives relating to team to ensure resource management and execution of key deliverables.
- Prepare status updates for key stakeholders in a clear and articulate manner that suits the lens of the audience.
- Adhere to all control, compliance and regulatory requirements impacting function.
- Exception reporting and appropriate escalation of issues to Senior Management.
- Responsible for hiring, training, people development and contributing to regional initiatives on an ongoing basis.
- Provide leadership, direction, strategy, oversight and advocacy for functions and processes supported.
- Provide thought leadership to Senior Management by staying abreast of industry trends, technology advancements and competitor processes and procedures.
- Be fully accountable for ensuring team budget and efficiency targets are met annually.
Qualifications
- 3+ years of relevant experience related to Futures (ETD) Clearing and/or Markets Operations.
- Experience with Reconciliations or Trade matching or Fees and Brokerage relating to ETD products and controls best practices.
- Experience in data analytics
- Experience with FIS, GMI, Consensys, ION, XTP, MSTR would prove beneficial
- Demonstrated strong process improvement
- Ability to communicate in a compelling manner with all levels of management and across functional areas – both written and oral. Across global boundaries
- Ability to operate in a highly matrixed and ambiguous environment, navigate through the global framework, handle conflicting priorities with effective time management and problem-solving skills.
- Deeply curious on the “why” behind the “what”. We require someone energetic who has an appetite to continuously improve processes to drive better outcomes and lower risk.
- Logical, analytic and rationale thinker.
- Aptitude for assessing levels of risk and discernment to elevate items of potential concern while addressing remediation plans.
Education
- Bachelor’s/University degree or equivalent experience.
Job Family Group
Operations - Transaction Services
Job Family
Securities and Derivatives Processing
Time Type
Full time
Primary Location
Tampa Florida United States
Primary Location Full Time Salary Range
$79,120.00 - $118,680.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Please see the requirements listed above.
Anticipated Posting Close Date
Nov 13, 2026
Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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