Secure DoD Network & Systems Administrator (TS/SCI)

CACI International Inc; Virginia Beach (VA); On-site; USD 63,000 - 130,000; Full time

Job summary

CACI is seeking a Network & Computer Systems Administrator in Virginia Beach, VA to provide on-site support in a DoD environment. You will troubleshoot end-user hardware, software, accounts, peripherals, and connectivity issues while delivering professional customer service.

The technician will work with government personnel and contractors to ensure timely resolution of issues and support mission readiness.

Qualifications

• Active TS/SCI clearance required.
• SEC+ CE certification.
• Experience providing desktop, help desk, or end-user support.
• Working knowledge of Microsoft Windows desktop operating systems.
• Experience troubleshooting hardware, software, printers, peripherals, and network connectivity issues.
• Familiarity with Active Directory user and computer administration.
• Experience with a ticketing or IT service management system.
• Strong troubleshooting and problem-solving skills.
• Ability to prioritize multiple tasks while meeting customer expectations.
• Excellent verbal and written communication skills.

Responsibilities

• Provide Tier I and Tier II desktop support for government and contractor personnel in a secure enterprise environment.
• Troubleshoot and resolve hardware, software, OS, application, network, and peripheral issues with minimal supervision.
• Diagnose and resolve Windows OS issues, user profiles, Office apps, Outlook, browsers, and enterprise software problems.
• Troubleshoot Active Directory user and computer accounts, password resets, group memberships, and network access.
• Image, configure, deploy and refresh desktop and laptop computers to meet security standards.
• Install and maintain desktop hardware and peripherals such as printers and scanners.
• Manage tickets: receive, prioritize, document, and resolve incidents.
• Coordinate with system admins, network engineers, cybersecurity staff, and others to resolve cross-functional issues.

Skills

Desktop support

Troubleshooting

Windows OS

Active Directory

Customer service

Ticketing systems

Communication

Independent work

Job description

CACI is seeking a Network & Computer Systems Administrator in Virginia Beach, VA to provide on-site support in a DoD environment. You will troubleshoot end-user hardware, software, accounts, peripherals, and connectivity issues while delivering professional customer service.

The technician will work with government personnel and contractors to ensure timely resolution of issues and support mission readiness.