Secure DoD IT Support Specialist (JWICS/AD)

UICGS / Bowhead Family of Companies; Dahlgren (VA); On-site; USD 70,000 - 75,000; Full time

Job summary

Bowhead seeks a Customer Technical Support Specialist to provide user support and technical assistance to personnel supporting a Naval RDT&E program at NSWCDD in Dahlgren, VA.

Responsibilities include AD account actions, password resets, hardware and software troubleshooting, logging in ServiceNow, desktop support, and coordinating with ONI Hopper/DIA desks for escalations. A TS/SCI clearance is required or the ability to obtain one.

Qualifications

• Demonstrates troubleshooting skills with strong analytical problem-solving abilities.
• Must multi-task and assist others to resolve IT issues.
• Excellent written and oral communication skills in a team environment.
• DoD IA Technical Level II certs such as Security+ce/GSEC/SSCP/CCNA Security preferred.

Responsibilities

• Assist users with AD account creation, password resets, and JWICS token/PKI troubleshooting.
• Triage hardware, peripherals, and software connectivity issues before escalation.
• Log incidents and service requests in ServiceNow with accurate details.
• Provide desktop support for standard apps, email, drives, and printers.
• Escalate unresolved issues to ONI Hopper or DIA service desks with full diagnostics.

Skills

Troubleshooting

Analytical thinking

Multi-tasking

Written and verbal communication

Education

High School Diploma

BA/BS degree preferred

Tools

Windows Active Directory

LAN/WAN familiarity

Linux operating systems (desirable)

ServiceNow ITSM

Job description

Bowhead seeks a Customer Technical Support Specialist to provide user support and technical assistance to personnel supporting a Naval RDT&E program at NSWCDD in Dahlgren, VA.

Responsibilities include AD account actions, password resets, hardware and software troubleshooting, logging in ServiceNow, desktop support, and coordinating with ONI Hopper/DIA desks for escalations. A TS/SCI clearance is required or the ability to obtain one.