Secure Data & Software Specialist II

University of South Alabama; Mobile (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

University of South Alabama is seeking a Computer Systems & Software Specialist II to support the College of Medicine's Educational Technologies and Services. The role focuses on designing secure data systems, translating business needs into database features and reports, and maintaining the COMBO database.

Responsibilities include troubleshooting hardware, software, and network issues, training ETS staff, coordinating with the Computer Services Center, and ensuring compliance with policies and

Qualifications

• Bachelor’s degree in computer science with four years of progressively responsible experience as a Computer Programmer or Systems Analyst.
• Bachelor’s degree in a related field with five years of progressively responsible experience; master’s may substitute for one year.

Responsibilities

• Designs secure data systems using appropriate code and web architecture.
• Analyzes COM business needs and translates requirements into database features, algorithms, workflows, and reports.
• Maintains the existing College of Medicine Business Office ( COMBO ) database and implements approved updates and new user features.
• Applies database, back-end, and front-end programming concepts to support reliable system operation.
• Conducts performance and functional testing; troubleshoot defects, retest corrections, and document results.
• Creates accurate reports and recommends practical system improvements.
• Maintains current database documentation and an operational manual covering system design, procedures, changes, and improvements.
• Trains additional ETS /IT staff for database support and documentation backup.
• Diagnoses and resolves hardware, software, networking, and account-access issues for COM faculty, staff and students.
• Provides occasional basic troubleshooting and user support for Microsoft Dynamics; develops and maintains sufficient working knowledge of the software.
• Maintains server and software licenses and installs current approved versions as required.
• Coordinates wired and wireless networking, campus software agreements, Active Directory accounts and shares, and major system-support issues with the Computer Services Center.
• Maintains organized PC and Apple hardware and software inventories.
• Respond to email, telephone, and service-ticket requests in a timely and professional manner.
• Supports security implementation, risk mitigation, and remediation of potentially compromised systems.
• Removes malware threats, patches vulnerable systems, and assists with student virus and malware incidents.
• Follows and enforces applicable compliance requirements and protects confidential information in accordance with established policies.
• Configures and maintains computing resources for medical education, teaching facilities, off-campus sites, course delivery, and examinations.
• Creates and updates annually required and recommended hardware and software specifications for student laptops.
• Resolves student computer issues that interfere with course content or assessments.
• Troubleshoots Panopto lecture-capture issues and keeps classrooms computers updated, including maintaining a monthly update record.
• Partners with research, business, and education departments to identify computing and network resource needs.
• Researches, evaluates, recommends, and specifies hardware and software purchases, including cost-effective volume licensing.
• Assists with bid specifications and analyzes technology requirements for laboratory equipment installations.
• Consults with the Director of Educational Technology and COM IT regarding support, repair, and purchasing needs.
• Provides Google scripting, batch-file, and Google Docs support as needed.
• Provides application training, including email, Adobe, and Microsoft Office.
• Regular and prompt attendance.
• Ability to work schedule as defined and additional hours are required.
• Related duties as required.

Education

Bachelor’s degree in computer science

Bachelor’s degree in a related field

Master’s degree may substitute for one year of experience

Job description

University of South Alabama is seeking a Computer Systems & Software Specialist II to support the College of Medicine's Educational Technologies and Services. The role focuses on designing secure data systems, translating business needs into database features and reports, and maintaining the COMBO database.

Responsibilities include troubleshooting hardware, software, and network issues, training ETS staff, coordinating with the Computer Services Center, and ensuring compliance with policies and