Secuirty Officer

Pyramid Global Hospitality; Waltham (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Security Officer to ensure guest and employee safety at our properties in the United States. You will engage with guests professionally, support team members, and uphold high standards of service and security.

The role requires a high school diploma, security experience, and flexibility to work nights, weekends, and holidays. CPR/First Aid certification is preferred, with competitive hourly compensation of $25.00.

Qualifications

• High school diploma or equivalent is required.
• Prior hospitality/purchasing experience is preferred.
• At least one year of customer service experience is preferred.
• Two years of Security or Police (military or civilian) experience, preferably in a hotel environment.
• Two years of college in a safety, security or hospitality related discipline.
• Flexibility to work nights, weekends and holidays.

Responsibilities

• Carry out the safety policies and procedures of the property and Benchmark, while maintaining professionalism and teamwork.
• Follow safety procedures to ensure a safe working environment for guests and associates.
• Reduce opportunities for crime with preventive patrol and high security visibility on a timely schedule.
• Promote and preserve a peaceful environment for guests and employees.
• Aid individuals in danger or in need of medical attention when necessary.
• Respond to emergencies according to property procedures.
• Protect guest and employee information in reports and operations.
• Complete all Daily Activity and Incident Reports.
• Assist in ensuring compliance with Liquor Laws.
• Assist in developing and presenting security programs.
• Review and edit written records produced by Security Officers.
• Assist in other classifications as needed by supervisor.

Skills

Customer service experience

Security experience

First Aid/CPR

Education

High school diploma or equivalent

2 years college in safety/security/hospitality

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, Axiom Hospitality, PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

What you will have an opportunity to do:

We are looking for a highly engaging, safety and customer focused individual to join our team as Security Officer. The successful candidate for this role is engaging, highly detailed, and is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

The Security Officer is responsible for the safety and security of guests and employees and the property. This includes supporting other department activities to help assure the highest levels of guest and employee service. If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property.

Your Role:

• Carry out the safety policies and procedures of the property and Benchmark, while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service.
• Follow safety procedures to ensure a safe working environment for guests and associates.
• Reduce the opportunity for the commission of crimes using preventive patrol and high visibility of security throughout the premises on a timely schedule.
• Promote and preserve the peace on premises to assure a comfortable and non-threatening environment for guests and employees.
• Aid, or seek aid for, individuals who are in danger of physical harm, or in need of medical attention.
• Respond to emergencies as prescribed in Emergencies Service Procedures of the property.
• Assure the security of guest and employee information both in written reports and in general business operations.
• Complete all Daily Activity and Incident Reports.
• Help assure compliance with Liquor Laws.
• Assist in developing and presenting security related programs.
• Review and edit written records produced by Security Officers.
• Aid in other job classification as determined necessary by immediate superior.

What are we looking for?

• Someone with a High school diploma or equivalent.
• Someone with prior hospitality/purchasing experience preferred
• Someone with at least one year customer service experience preferred
• Someone with 2 years Security or Police (military or civilian) experience, preferably with exposure to the hotel environment
• Someone with 2 years of college in a safety, security or hospitality related discipline
• Someone with able to work a flexible schedule to include nights, weekends and holidays
• Someone with First Aid/CPR certification, prefer instructor rating
• Someone with high quality written and oral communication skills

Compensation:

$25.00

$25.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.