Secretary/Receptionist- OB/GYN- Bluffton

Blanchard Valley Health System; Bluffton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Blanchard Valley Medical Practices within Blanchard Valley Health System seeks an administrative professional to support patient flow and front-desk operations. You will help schedule appointments, register patients, and manage referrals and authorizations.

Responsibilities include collecting payments, maintaining a clean waiting area, and ensuring privacy compliance while enhancing the patient experience in line with our mission and values.

Qualifications

• High school diploma or GED required.
• Experience with EMR and basic office software preferred.
• Strong customer service and communication skills essential.
• Knowledge of privacy policies and HIPAA compliance.
• Ability to manage multiple tasks and maintain accuracy.

Responsibilities

• Schedule and manage patient appointments using EMR and provider schedules.
• Complete patient registration accurately.
• Document management, referrals, and prior authorizations as needed.
• Assist with payment collection and billing support.
• Open/stock the office and maintain a clean waiting area.
• Uphold patient experience aligned with BVHS mission and values.
• Willingness to participate in process improvements.
• Perform other duties as assigned.

Skills

Scheduling appointments

EMR systems

Payment collection

Customer service

Communication skills

Privacy/compliance

Multi-tasking

Education

High school diploma or GED

Tools

Microsoft Office

Office equipment

Job description

PURPOSE OF THIS POSITION

To communicate with patients and provide administrative support for the practice.

Blanchard Valley Health System-Mission, Vision and Values:

Mission: Caring for a lifetime.

Vision: Extraordinary people. Exceptional care.

Values: Integrity, Compassion, Skill, Collaboration, Innovation & Humor

Blanchard Valley Medical Practices is a division of Blanchard Valley Health System, which provides a total continuum of care to more than 100,000 households in an eight-county area.

Job Duties/Responsibilities

• Duty 1: Schedule and manage patient appointments using Electronic Medical Records (EMR). Manage the Provider's daily patient schedule.
• Duty 2: Accurately complete the registration process.
• Duty 3: Document management, patient referrals, prior authorizations and validation of benefits.
• Duty 4: Responsible for payment collection.
• Duty 5: Open and set up the office for the day. Stock office supplies.
• Duty 6: Maintain patient waiting area for cleanliness.
• Duty 7: Responsible for enhancing our patients experience and upholding the mission, vision and values of the organization.
• Duty 8: Willingness to participate in process improvement.
• Duty 9: Other duties as assigned.

Required Qualifications

• High school graduate or GED equivalent.
• Use of technology, associated applications and office equipment.
• This position may not be inclusive to the BVMP Practice that you are assigned at the time of hire, which may require you to work at another BVMP Practice, as needed.
• Positive service-oriented interpersonal and communication skills
• Behavior needs to adhere to BVHS policies regarding workplace civility and standards of behavior.
• Comply to all organizational privacy policies and procedures.
• Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient status. Must be able to interpret the appropriate information needed to identify each patient’s requirements relative to their age-specific needs and to provide the care needed as described in the area’s policies and procedures.

Preferred Qualifications

• Previous customer service experience.
• Electronic Medical Records (EMR) experience.
• Medical terminology.

PHYSICAL DEMANDS

This position requires a full range of body motion with intermittent walking, lifting, bending, climbing, squatting, kneeling, twisting, sitting, and standing. The associate must be able to sit for 8 hours a day and be able to lift 50 pounds, and reach work above the shoulders. The individual must have good eye-hand coordination and fine finger dexterity to operate machines. The individual must have excellent verbal communication skills to communicate with patients, providers, and co-workers. The associate must have vision corrected and hearing in the normal range.

This position is classified "at risk" for possible occupational exposure to blood borne pathogens (HBV, HIV, etc.).