Secretary (Office Automation)

Internal Revenue Service (USDT); Bloomington (IL); Hybrid; USD 45,000 - 59,000; Full time

Job summary

The Internal Revenue Service (IRS) is seeking a GS-6 level Secretary/Clerical position in Bloomington, IL. The role involves handling telephone calls and personal visitors, routing inquiries, and supporting office operations in a full-time daytime schedule.

Telework eligible per agency policy, with locality-based considerations. This position may require occasional travel and background checks as part of federal employment.

Responsibilities

• Receives telephone calls and personal visitors and refers those not requiring the manager's personal attention to the appropriate office.
• Provides information on office functions to those from other organizations and informs the manager of contacts that are sensitive in nature.
• Provides advice, assistance and training to secretaries and clerical staff; reviews and coordinates work products of subordinates and ensures training.
• Screens incoming correspondence and routes to the appropriate organization with specific response dates and suspense tracking.
• Maintains supervisor's calendar, schedules appointments, arranges travel and prepares travel vouchers.

Job description

Summary

WHAT IS **** TAXPAYER SERVICES **** ?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

• Position(s) are to be filled in following area(s):
• TS – CARE-Customer Assistance, Relationship and Education-Distribution

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Learn more about this agency

Overview

• Accepting applications
• Location: 1 vacancy in the following location: (IL2525) 2525 Revenue Bloomington, IL No matching locations found.
• Work site options

Telework eligible: Yes—as determined by the agency policy. Telework eligible positions do not guarantee telework.

Remote job: No

Relocation expenses reimbursed: No

Salary

$45,409 – $59,031 per year The range reflects the minimum locality to maximum locality for locations listed in the announcement. Salary will be based on selected duty location.

Pay scale & grade

GS 6

Promotion potential

None

Work schedule

Full-time – Day shift, Monday-Friday, 8:00AM- 4:30PM, 40 hours per week

Travel Required

Occasional travel – You may be expected to travel for this position. e.g. May be required to travel 1-5 days per month.

Appointment type

Permanent – Career Conditional/Career Appointment requires a 1 year probationary period and three years of continuous service to move from Career Conditional to a Career appointment.

Supervisory status

No

Federal service type

This job is in the Competitive Service

Represented by a union

No

Drug test

No

Security clearance

Not Required

Position sensitivity and risk

• Non-sensitive (NS)/Low Risk
• Jobs require a background check and some require a security clearance. The type depends on the job.
• Background check type

• Suitability/Fitness
• Credentialing

Financial disclosure required

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number

27-13087203M-TSS-0318-6

Control number

891164700

Who can apply

• Federal employees – Competitive service
• Internal to an agency
• Career transition (CTAP, ICTAP, RPL)
• Land and base management
• Veterans
• Military spouses
• Individuals with disabilities
• Clarification from the agency: Open to Career/Career Conditional Employees Government-wide, including IRS and Non-IRS employees. Open to Treasury and IRS CTAP; Interagency ICTAP; Former Federal Employees with Reinstatement eligibility; Land & Base Management; Military Spouses; 30% or more disabled Veterans, Veterans Employment Opportunities Act (VEOA), Veterans’ Recruitment Authority (for grades GS-11 & Below), Other Interchange Agreements, and Individuals with Disabilities Schedule A.

Duties

• Receives telephone calls and personal visitors. Refers those not requiring the manager’s personal attention to appropriate office. Provides information on office functions to those from other organizations and advises manager of contacts which are of a sensitive nature.
• At the higher office level and with manager’s assistance, establishes overall policies and procedures for correspondence control and routing, requests for personnel actions, travel arrangement, files administration, and internal memoranda throughout all levels of the organization. At the lower office level, adapts these procedures for implementation by subordinate level offices.
• Provides advice, assistance and training to secretaries and clerical support positions in the subordinate organizational segments; and reviews, coordinates, and assembles the work products of subordinate counterparts as required. Ensures subordinate clerical staff receives necessary training.
• Screens incoming correspondence and routes to the appropriate organization, establishing specific response dates and maintaining and monitoring suspense dates.
• Maintains supervisor’s calendar; schedules appointments and engagements, assembles background material and prepares notes for supervisor regarding topics to be discussed; and makes travel arrangements and prepares travel vouchers.

Requirements

Conditions of employment

• Probationary Period – All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period. During this time, your performance, conduct, and suitability for continued employment will be evaluated. You will not automatically convert to permanent status at the end of the probationary (or trial) period. Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service. If no certification is made before the probationary (or trial) period ends, your appointment will be terminated. You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations. Additional guidance and support will be provided during onboarding.
• Probationary Period – A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position.
• Government Credit Card – Obtain and use a Government‑issued charge card for business‑related travel.

Key Eligibility Requirements:

• U.S Citizenship – Must be a U.S. Citizen or National and provide proof of U.S. Citizenship.
• Selective Service Registration – Males born after December 31, 1959 are required to be registered with the Selective Service System or prove they are exempt from having to do so.
• Personal Identity Verification (PIV) – Must provide 2 forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These documents must unexpired original or certified copies.

Qualifications

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full‑time work; part‑timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement.

SPECIALIZED EXPERIENCE GS‑06: To be eligible for this position at this grade level, you must meet the basic requirements below. You must meet have one year or twelve (12) months of specialized experience equivalent to the next lower grade level (GS‑05) in the Federal government. Specialized experience is experience that is related to the work of this position and has provided you with the competencies required for successful job performance. You may have gained this experience in a full‑time secretary, senior clerk, management assistant, personnel assistant, legal assistant position, and other similar positions where you independently provided clerical support, typing, maintaining files, records, screening material, establishing procedures, following up action items, editing correspondence, requisitioning supplies, equipment, and services for office chief and staff.

AND

You must also meet the following requirement(s):

• PERFORMANCE RATING: Current federal employees must have at least a fully successful or equivalent performance rating to receive consideration.
• TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut‑off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non‑temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to “All US Citizens”.
• TIME IN GRADE (TIG): Federal employees must meet time‑in‑grade requirements. For positions above the GS‑05, applicants must meet applicable time‑in‑grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time‑in‑grade requirements for the grade you are applying for. For positions at the GS‑05, you cannot advance to the GS‑05 if you have held a GS‑02 in the past 52 weeks. There is no TIG restriction for GS‑02, 03, or 04 positions.
• TYPING AND OFFICE AUTOMATION (OA):
• Typing: This position requires a qualified typist with a minimum typing speed of 40 words per minute (based on a 5‑minute sample with three or fewer errors).
• Office Automation (OA): This position requires experience using office automation systems, software practices and procedures.

For more information on qualifications please refer to OPM’s Qualifications Standards.

Education

A college or university degree generally must be from an accredited (or pre‑accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

Additional information

Suitability Requirements:

• Prior IRS Employment – Former employees will be subject to a screening of their prior conduct with the Service. The Taxpayer First Act of 2019, 26 U.S. Code 7804, prohibits the IRS from rehiring certain former employees who were removed from service.
• Tax Check – Must undergo a review of income tax verification. To check the status of your tax record go to: https://www.irs.gov/individuals/get-transcript. If you are not in compliance, you will be determined unsuitable for employment with IRS.
• Fingerprint/Criminal History Check – This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into “Continuous Vetting.” Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one’s employment with Treasury. The successful candidate will also be enrolled into FBI’s Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real‑time. For more information regarding your rights refer to Noncriminal Justice Applicant’s Privacy Rights – FBI, FD‑258 Privacy Act Statement – FBI, and SEAD‑3‑Reporting‑U.pdf (dni.gov).

Additional Information:

• In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
• Additional jobs may be filled from this announcement or any other source to fill these vacancies.
• Alternative work schedule, staggered work hours may be available.
• Salary: General Schedule (GS) Locality Pay tables may be found under Salaries & Wages.

Benefits

• Accountability
• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self‑Management
• Stress Tolerance
• Teamwork

Required Documents

The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English. Incomplete or insufficient information may result in not being considered for the position, or not receiving special consideration for which you may be eligible.

• 1. Resume ++(Failure to follow instructions, will result in not being considered.)++
  • Do:
  • Limit to two (2) pages. Recommend a standard 8.5×11‑inch document size, a sans‑serif font such as Arial or Calibri with a font size no smaller than 10‑point, page margins of 0.5 inches. Applicants that attempt to circumvent the 2‑page limit page limit, for example by materially reducing readability, will be deemed ineligible.
  • Include your full name.
  • Include relevant work experience – Employer Name, Job Title, Employment dates (start to end date or present), and a brief description of duties that clearly demonstrate your qualifications.
  • Don’t:
  • Include photographs, classified or sensitive information, SSN, encrypted/digitally signed documents, or other inappropriate content. Resumes containing prohibited information will be deemed ineligible.
  • Copy and paste duties or specialized experience from the job announcement, as this is not a demonstration of your experience.
  • Additional Information:
  • Pay plan, series, and grade (e.g., GS‑0301‑09) should be provided for all federal service jobs. Failure to do so could affect your qualification determination.
  • To receive full credit for work experience, include number of hours worked per week and specific MM/DD/YYYY start and end dates for every position.
  • Do not include personal information such as age, sex, religion, race, or disability.
  • Do not include embedded links as they will not be opened or considered when determining qualifications.
• 2. Education (if applicable) – Refer to Qualification and Education sections above for requirements. Submit a copy of your transcript(s) or equivalent for positions with an education requirement, or if you are qualifying for this position based on education or training. An official transcript(s) will be required if you are selected.
• 3. Registration/License (if applicable) – Current, active registration/license.
• 4. Performance Appraisal/Awards (required for current federal employees)
  • Submit the most recent completed annual performance appraisal.
  • Submit copies of any incentive/performance awards received that may have an impact on the qualifications for the position to be filled.
• 5. Veteran or qualifying family members
  • MUST submit a DD‑214 (Member 4 copy), that shows dates and character of service (honorable, general, etc.). If you are serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your service which includes your rank, dates of service, character of service, and dates of impending separation.
  • 10‑point preference eligible – Submit an Application for 10‑point Veteran Preference, SF‑15, along with the required documentation listed on the back of the form if you are a 10‑point preference eligible. For more information on claiming veterans’ preference view here.
  • Military Spouses – In addition to the documentation above you must also submit: Verification of the marriage to the service member (i.e., a marriage license) AND A copy of your spouse’s active military orders OR Documentation of Service Connected Disability OR Death while on active duty (DD‑1300/Death Certificate)
• 6. Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP) (if applicable)
  • Submit the required documentation as outlined under CTAP/ICTAP
• 8. Current and Former Federal Employees Documentation (if applicable)
  • You MUST submit a copy of your most recent SF‑50 (Notification of Personnel Action) (or equivalent) which shows your current grade and competitive service status, and Tenure.
  • Provide an SF‑50(s) (or equivalent) which demonstrates you meet the 52‑week time‑in‑grade requirement (e.g., Promotion with an effective date more than one (1) year old, Within‑Grade‑Increase at the highest grade held).
• 9. Schedule A Appointing Authority for People with Certain Disabilities
  • Submit a Disabilty Letter from your doctor or a licensed medical professional that proves your eligibility for Schedule A appointing authority.

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries
Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request