Secretary II

Iowa State University; United States; On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Retirement benefits

Generous vacation, holiday, and sick

Onsite childcare (Ames, Iowa)

Life insurance and long-term disabled

Flexible Spending Accounts

Employee Assistance Program

WorkFlex options

Job summary

Iowa State University’s Department of Residence Life is seeking a detail-oriented Secretary II to support a vibrant residential community. You will provide administrative support, manage communications, assist with financial and personnel processes, and help ensure smooth operations.

This role emphasizes organization and customer service, serving as a primary contact for students, families, staff, and partners, coordinating meetings and events, and generating reports using university systems.

Qualifications

• Two years of related clerical office experience or equivalent education with word processing.
• Experience in a higher education environment is a plus.
• Ability to handle multiple tasks with accuracy and discretion.

Responsibilities

• Serve as welcoming first point of contact for students, families, staff, and visitors.
• Support daily office operations and maintain accurate records, files, and documentation.
• Process purchasing, personnel, budgeting, and other administrative transactions.
• Monitor expenditures and assist with account reconciliation and budget tracking.
• Coordinate meetings, training sessions, programs, and departmental events.
• Prepare correspondence, reports, schedules, and communications for a variety of audiences.
• Generate reports and maintain data using university systems and office software.
• Partner with Residence Life staff to support programs, services, and initiatives that enhance the student experience.
• Help foster a welcoming and supportive environment where students can live, learn, and thrive.

Skills

Clerical office experience

Word processing

Customer service

Organization

Education

Undergraduate education or clerical training

Tools

Microsoft Office

Job description

Position Title: Secretary II

Job Group: Merit

Required Minimum Qualifications:

• Any combination of related clerical office experience, related undergraduate education and/or post high school clerical training that is the equivalent to two years of full-time employment and includes the use of word processing.

Job Description: Summary of Duties and Responsibilities:

Are you an organized, customer-focused professional who enjoys helping others and keeping operations running smoothly? Join Iowa State University's Department of Residence Life as a Secretary II and play a key role in supporting a vibrant residential community. In this position, you will serve as a primary resource for students, families, staff, and campus partners, helping to ensure the efficient operation of one of Iowa State's residential communities. You will provide administrative support, coordinate communications and events, assist with financial and personnel processes, and contribute to a welcoming environment where students can live, learn, and thrive. This role is ideal for someone who enjoys variety in their work, excels at organization and customer service, and takes pride in supporting both people and processes in a fast-paced environment.

What You'll Do

• Serve as a welcoming first point of contact for students, families, staff, and visitors.
• Support daily office operations and maintain accurate records, files, and documentation.
• Process purchasing, personnel, budgeting, and other administrative transactions.
• Monitor expenditures and assist with account reconciliation and budget tracking.
• Coordinate meetings, training sessions, programs, and departmental events.
• Prepare correspondence, reports, schedules, and communications for a variety of audiences.
• Generate reports and maintain data using university systems and office software.
• Partner with Residence Life staff to support programs, services, and initiatives that enhance the student experience.
• Help foster a welcoming and supportive environment where students can live, learn, and thrive.

Preferred Qualifications

• Experience providing administrative or office support in a professional, higher education, student affairs, or customer-service-focused environment.
• Demonstrated ability to provide exceptional customer service and effectively communicate with diverse audiences.
• Experience coordinating calendars, meetings, events, training sessions, or departmental activities.
• Experience processing financial, purchasing, payroll, personnel, or budget-related transactions.
• Proficiency with Microsoft Office applications and experience maintaining records, reports, and data systems.

Department/Program & College Description

The Department of Residence is one of the largest non-academic departments at Iowa State University, employing more than 400 full-time, part-time, and student staff members. Through its residence life, facilities, business, marketing, conference, and technology teams, the department provides supportive living and learning communities that help students thrive, succeed academically, and fully engage in the Iowa State experience.

Department Unit/Website

Home - Department of Residence

Candidate Eligibility

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Appointment and Compensation

Appointment Type: Regular Number of Months Employed Per Year: 12 Month Work Period Time Type: Full time Pay Grade: 08 Original Posting Date: November 10, 2026 Posting Close Date: November 20, 2026 Job Requisition Number: R20228

Equal Opportunity & Diversity Statement

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. [phone], email [e-mail].

Benefits and Perks

• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday, and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program
• Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work.

Accommodation and Accessibility

Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email [e-mail] or call [phone] or Toll Free: [phone]. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or [phone].

Background & Verification

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Contact Information

If you have questions regarding this application process, please email [e-mail], or call 515-294-4800 or Toll Free: 1-877-477-7485. For more information, please speak with the Hiring Manager.

General Compensation Information

General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.