Secondary Market Specialist - Secondary Market

Washington Trust; Westerly, Northern (RI, KY); Hybrid; USD 54,000 - 67,000; Full time

Benefits offered by this job

Annual bonus eligible

Comprehensive benefits package

Job summary

Washington Trust seeks a Secondary Market Specialist to support the sale and delivery of residential mortgage loans to investors. You will ensure accurate funding, reconciliation, reporting, and servicing transfer activities while coordinating with underwriting, closing, and finance teams.

The role requires 3+ years in banking or mortgage operations, strong attention to detail, and proficiency in Word/Excel. Join a team focused on accuracy, compliance, and efficient loan delivery.

Qualifications

• Associate degree or equivalent experience in business, finance, or accounting.
• 3+ years of experience in banking, mortgage lending, loan operations or related field.
• Proficiency with Microsoft Word and Excel for reporting and documentation.
• Strong organizational skills and ability to manage multiple priorities.

Responsibilities

• Review mortgage loan files for completeness and investor readiness.
• Deliver mortgage loans and required documentation to investors within deadlines.
• Maintain accurate loan sale records in internal and investor systems.
• Provide lock desk support, processing lock requests and extensions.
• Coordinate with underwriting, closing, servicing, and finance teams to resolve issues.
• Process loan funding activities and related accounting entries.
• Reconcile loan sale activity and support monthly financial reporting.
• Complete servicing-released and servicing-transfer requirements; notify borrowers and insurers.
• Research and resolve discrepancies related to loan sales and investor purchases.
• Support investor reviews, audits, quality control, and compliance testing.
• Maintain departmental procedures and workflow guides.
• Assist with system testing, reporting validation, and process improvements.

Skills

Attention to detail

Multitasking

Communication skills

Problem solving

Education

Associate degree in Business, Finance, Accounting, or related field

Tools

Microsoft Word

Excel

Job description

Secondary Market Specialist

The Secondary Market Specialist supports the sale and delivery of residential mortgage loans to investors. This role is responsible for ensuring accurate loan delivery, funding, reconciliation, reporting, servicing transfer activities, and compliance with investor and internal requirements. The ideal candidate is highly organized, detail-oriented, and experienced in mortgage operations.

Key Responsibilities

• Review mortgage loan files for completeness and investor readiness.
• Deliver mortgage loans and required documentation to investors within established deadlines.
• Maintain accurate loan sale records in internal and investor systems.
• Provide lock desk support, including processing lock requests, extensions, relocks, and changes.
• Coordinate with underwriting, closing, servicing, and finance teams to resolve funding and delivery issues.
• Process loan funding activities and related accounting entries.
• Reconcile loan sale activity and support monthly financial reporting.
• Complete servicing-released and servicing-transfer requirements, including required borrower and insurance notifications.
• Research and resolve discrepancies related to loan sales, investor purchases, and documentation.
• Support investor reviews, audits, quality control reviews, and compliance testing.
• Maintain departmental procedures, documentation, and workflow guides.
• Assist with system testing, reporting validation, and process improvements.

Qualifications

• Associate degree in Business, Finance, Accounting, or a related field preferred, or equivalent experience.
• 3+ years of experience in banking, mortgage lending, loan operations, financial services, or a related field.
• Proficiency in Microsoft Word and Excel.
• Strong attention to detail and ability to manage multiple priorities and deadlines.
• Excellent organizational, problem-solving, and communication skills.
• Ability to interpret investor requirements and apply procedures accurately and consistently.

Core Competencies

• Operational Excellence and Accuracy
• Accountability and Follow-Through
• Organization and Time Management
• Research and Problem Resolution
• Collaboration and Customer Service
• Process Improvement and Documentation
• Confidentiality and Sound Judgment

Why Join Us?

Join a collaborative mortgage operations team where your expertise will help ensure the successful delivery and servicing of residential mortgage loans while supporting operational excellence and customer satisfaction.

Compensation:

A good‑faith, reasonable estimate of the base salary range for this role is $54,000 to $67,000, and the actual offer will depend on factors such as experience, skills, training, certifications, and education. This base salary reflects one component of our competitive compensation package. This position may be eligible for an annual bonus and includes a comprehensive benefits package.