Second Purser (Pax)

Norwegian Cruise Line; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A cruise line company is seeking a dedicated individual to oversee various operational aspects, including staff training and the guest experience. Responsibilities include coordinating operations, preparing amenities, and ensuring top-notch service levels. Ideal candidates will have a hospitality background and experience in the travel industry, with proficient skills in Microsoft Office and related tools.

Qualifications

• Hospitality Background required.
• Travel industry and previous shipboard experience required.

Responsibilities

• Pro-active approach to problem solving.
• Ensure staff training and development.
• Prepare and balance amenities.
• Supervise sending of declined credit card letters.
• Participate in crew and passenger safety drills.

Skills

Excellent communication skills

Administrative skills

Hospitality background

Understanding of highest level of service

Education

Experience in crew operations

Tools

Microsoft Office Suite

Fidelio Cruise

Micros Fidelio Point of Sale

Job description

Job Responsibilities:

• Pro-active approach to problem solving;
• Ensuring staff training, development and knowledge throughout concession outlets is maintained at optimum levels to facilitate the guests' experience.
• Inbound and outbound clearance of vessel, passenger visa requirements, maintaining port requirements files, pre arrival advise to port agents, manifest distribution and port telex;
• Communication of Departure Manifests by email upon sailing from ports of call.
• Compiling, and forwarding all Visitor Requests to Security and ports of call, as well as providing name for docking spots;
• Updates Non Revenue File for Housekeeping, Hotel Controller and Night Auditor;
• Sends Non Revenue Discounts to Internet Manager, Spa Manager & Boutique Manager, Assistant Purser
• Prepares Kosher Wine Amenities Request for onboard Sabbath Services
• Coordinates sending of Safety Letters with Assistant Pursers
• Charging Concessionaires for Office Supplies Consumption
• Prepares Port Authorities Requisition
• Updating monthly POB (Passengers on Board) Documents;
• Updated Voyage Report Daily
• Compiling and ensuring all Material Landing Manifests are completed accurately and forwarded in a timely manner to relevant port authorities;
• Preparation of various files for new cruises, assisting Executive Concierge with embarkation duties and ensuring front desk is prepared for embarkation;
• Prepares and balances amenities;
• Prepares and distributes Special advise list;
• Collects and sends all courier packages to head office;
• Coordinates Purser on Duty Schedule
• Prepares EOC Filing
• New cruise preparation after Chief Purser loads cruise form NVS - addition of guest entertainers, cancellation of back to backs;
• Weekly Audit front desk cash floats;
• Controls credit card authorizations and referrals and communication with guests on corrective action;
• Supervise sending of declined credit card letters an open balance cash letters sent by Assistant Purser and monitors all reports.
• Responding to Company Accounting on past guest account queries;
• Facilitate the training of Front Desk Staff in financial aspects of the operation;
• Coach and support Assistant Purser in daily operation and where requested will facilitate additional training of Assistant Pursers for progression;
• Trains, coaches and leads crew to consistently superior levels of performance;
• Communicates standards of performance to employees;
• Ensures adherence to the company defined appraisal system;
• Creates and maintains a positive work environment;
• Monitor the practical application of the Company's policy, procedures and instructions.
• Participate in crew and passenger safety drills according to instructions from ship's command;

Education and Requirements:

• Microsoft Office Suite, Fidelio Cruise, Micros Fidelio Point of Sale
• Hospitality Background required;
• Travel industry and previous shipboard experience required;
• Experience in crew operations preferred;
• Understanding of the highest level of service;
• Excellent administrative skills;

Required Abilities / Physical Requirements:

• Excellent communication skills.
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Outgoing personality, open minded and flexible
• Able to work 7 days a week

Equal Opportunity Employer:

Norwegian Cruise Line Holding's policy is not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.