Second Purser (Crew)

Norwegian Cruise Line Holdings Ltd.; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a proactive Crew Administrator to support operations aboard our vessels. You will manage guest and crew wellbeing, handle port and crew documentation, and assist with payroll and financial reporting for crew members.

The role involves coordinating training and welfare activities, maintaining compliance with immigration and safety procedures, and working in a dynamic, international maritime environment.

Qualifications

• Experience in crew operations and handling in a maritime context.
• Knowledge of clearance and port regulations is preferable.
• Excellent administrative and leadership abilities.
• Strong interpersonal skills and customer service orientation.
• Able to work in an international environment and under pressure.

Responsibilities

• Manage guest experience and crew wellbeing with proactive problem solving.
• Handle port clearance communications and pre-arrival notifications for crew.
• Prepare and manage crew documentation, passes, and immigration checks.
• Oversee payroll-related tasks and expense reporting for crew.
• Coordinate training, development, and welfare activities for crew.

Skills

MS Office

Administrative skills

Leadership

Communication

Organizational

Adaptability

International work

Working under pressure

Appearance and social skills

Tools

Fidelio Cruise

MXP

MAPS

Micros / Symphony POS

Cruise Management system

Quick Check In

Job description

Responsibility and Authority

• Guest Experience
  • Demonstrates a genuine concern for guests’ wellbeing at all times;
  • Pro-active approach to problem solving;
• Crew Experience
  • Demonstrate a genuine concern for crew wellbeing at all times;
  • Pro-active approach to problem solving
  • Treats crew members as the internal customer
• Operational and Administrative
  • All communications with port agents for port clearance requirements and pre arrival notifications for crew.
  • Preparation of clearance papers for each port.
  • E-mail daily crew manifests and movements to shore side and port agents.
  • Prepare Crew Landing forms.
  • Send crew landing forms to port agent.
  • Attend ship's clearance along with Crew Purser.
  • Confirm crew figures in MAPS and Fidelio balance to actual crew count each day.
  • Assist Crew Purser and Crew Administrator with crew sign ons.
  • Assist Crew Administrator with sign on crew photos in Fidelio and MXP and MAPS.
  • Prepare and print crew passes.
  • OCI Uniforms requisitions for sign ons.
  • Assist Crew Purser and Crew Administrator with crew sign offs.
  • Assist Crew Administrator in preparing sign off package
  • Assist at full crew Immigration inspections checks.
  • Assist escorting crew signs off through Customs in terminal in USA.
  • Check Crew out of Fidelio
  • Maintain ships articles for sign offs, sign ons and Master's signature.
  • Assist Crew Administrator in updating MXP, MAPS and Fidelio where required on large turnover days.
  • Overall responsible for all passports and seaman's books and Yellow Fever certificates.
  • Assist Crew Administrator with passport / seaman's book check to crew list before and after hand out / return.
  • Assist Crew Administrator with passport / seaman's books distribution / collection.
  • Assist Crew with general queries along with Crew Administrator.
  • Take Crew cabin maintenance requests.
  • Crew lost luggage follow up with port agents.
  • Update victualling daily.
  • Update voyage report daily.
  • Advise Department heads of position changes.
  • All O&R and concessionaire Seaman's Books Applications.
  • Monthly update of crew sign off dates in Fidelio
    • Prepare MCV for Australia when required.
    • Prepare Visa application for disembarking crew when / where required.
    • Attend Crew Welfare Meetings and assists with Crew Welfare activities
    • Cover Reception desk for meetings
• Finance
  • Sets up US crew in payroll in MXP as Taxable.
  • Collects W4 and all US taxes paperwork and sends to shore side.
  • Prepare expense reports.
  • Data entry of expenses and deductions.
  • Data entry Deck and Engine Overtime & balance against payroll journal entry.
  • Data entry of medical commission and foreign currency commission.
  • Balance Payroll Journal Entry to Additions & Deductions Sheet and review the wage components according to the GL Journal entry before EOM.
  • Print and distribute crew pay slips EOM.
  • Administer payroll confirmation report – ensure all signed etc.
  • Assist with EOM payroll package
    • Assist Crew Administrator with Crew time and attendance system.
    • Review crew open balance report to monitor crew spending.
    • Take cash payments for crew accounts during crew hours.
    • Sell foreign currency to crew.
    • Provide US $ change to crew.
• Training and Development
  • Supports and guides Crew Administrator
  • Trains, coaches and leads crew to consistently superior levels of performance;
  • Creates and maintains a positive work environment;
  • Models excellent leadership behavior;
  • Promotes, participates in and actively suggests enhancements of the Signature Your World Service program.
• Safety
  • Will participate in crew and passenger safety drills according to instructions from ship’s command;
  • Comply with company safety and pollution prevention regulations;

Education And Experience

• Systems
• MS Office Suite
• Fidelio Cruise including (but not limited to) modules:
  • Cruise Management, Quick Check In.
  • Micros / Symphony POS
  • MXP
  • MAPS
  • Hospitality Background preferred;
  • Travel industry and previous shipboard experience required;
  • Experience in crew operations preferred;
  • Understanding of the highest level of service;
  • Excellent administrative skills;
  • Strong leadership skills and practice "leadership by example";
  • Outgoing personality, open minded and flexible;
  • Ability to work in an international environment;
  • Ability to perform well under pressure;
  • Excellent appearance and excellent social skills;
  • Well organized;
  • Knowledge of Clearance and Port Regulations (Preferable)

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.