Seasonal VIP Guest Services Supervisor - Hotel del Coronado, A Curio Collection by Hilton

Hilton Worldwide, Inc.; San Diego (CA); On-site; Full time

Job summary

Join a historic beachfront resort as a VIP Guest Services Supervisor. Oversee operations, ensure guest satisfaction, and lead a dedicated team at the iconic Hotel del Coronado. Enjoy a seasonal role with competitive pay and benefits.

Benefits

Medical Insurance Coverage

Mental health resources

Go Hilton travel program

Debt-Free Education

401K plan with company match

Employee stock purchase program

Career growth and development

Recognition and rewards programs

Qualifications

• Assist with VIP reservations full cycle.
• Directly oversee valet, bell, front desk operations.
• Monitor communications and participate in meetings.

Responsibilities

• Supervise day-to-day operations of Guest Services.
• Promote service excellence and handle guest complaints.
• Coach and train team members.

Skills

Hospitality

Customer Focus

Leadership

Teamwork

Education

California Driver's License

Job description

Job Description

Job Number:

Seasonal VIP Guest Services Supervisor - Hotel del Coronado, A Curio Collection by Hilton (

Job Number:

HOT0BLK7 )

Work Locations

Work Locations

: Hotel del Coronado, Curio Collection by Hilton 1500 Orange Avenue Coronado 92118

The iconic Hotel del Coronado is looking for aVIPGuest Services Supervisorto join the team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever.

Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms, cottages and villas with 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, a food truck, marketplace, ice cream shop, and in-room dining.

Classification: Seasonal (starting early June through September 2)

Shift:Various – must be available to weekdays, weekends, and holidays.

Pay Rate:The pay rate for this role is $30 and is based on applicable and specialized experience and location.

What will I be doing?

The Guest Services Supervisor is responsible for supervising the day to day operations of Guest Services and Bell Services to ensure they are in alignment with guest expectations and established performance standards. This supervisor will act as an ambassador for the hotel at all times. Promotes service excellence and enhancement opportunities to our guests and completes other duties as assigned.

• Assist with VIP reservations full cycle: pre-arrival, arrival, during stay and departure
• Directly oversee and support valet, bell, front desk and overall parking and transportation operations. Resolve team member and guest inquiries and complaints
• Guest Service team auditing, record keeping, stat tracking and procedural monitoring. Supply inventory tracking. Coach and train team members and complete daily Stay Experience and Guest Assistance responses.
• Monitor and respond to communications (emails, texts, phone calls and in person).
• Participate in internal and external meetings as determined by Guest Services Management. i.e. departmental meetings, operational pre-shifts, summit meetings, resume meetings, etc.
• Must have a valid California Driver's License

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

· Access to pay when you need it through DailyPay

· Medical Insurance Coverage – for you and your family

· Mental health resources including Employee Assistance Program

· Go Hilton travel program: 100 nights of discounted travel

· Parental leave to support new parents

· Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*

· 401K plan and company match to help save for your retirement

· Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

· Career growth and development

· Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

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Schedule

Schedule

: Full-time

Brand : Curio Collection by Hilton

Job

Job

: Guest Services, Operations, and Front Office