Seasonal Truck Unloader & Customer Service Pro

Kohl's; Columbia Township (MO); On-site; USD 17,047 - 24,280; Full time

Job summary

Kohl's is seeking a friendly Store Associate to deliver outstanding customer service and ensure smooth store operations. You will process freight, replenish shelves, and support omni-channel fulfillment while engaging customers and guiding them to products and services.

You will train with Kohl's brand standards and safety policies, work with a team to meet productivity goals, and contribute to a positive, inclusive shopping experience for every guest.

Qualifications

• Excellent customer service and ability to multi-task.
• Clear verbal and written communication skills.
• No retail experience required.
• Must be 16 years of age or older.
• Flexible availability including days, nights, weekends, and holidays.

Responsibilities

• Receive and process product, including unloading truck shipments and execute stockroom operations and omni channel fulfillment
• Replenish the sales floor as necessary based on sell through and seasonal changes
• Engage customers by greeting them and offering assistance with products and services
• Execute all product protection standards
• Participate in the training process for new hires on Kohl’s brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership
• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
• Supporting point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience
• Meeting or exceeding individual goals (e.g., productivity, credit, loyalty)
• Accomplishing multiple tasks within established timeframes
• Following company policies, procedures, standards and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel
• Other responsibilities as assigned

Skills

Customer service

Communication

Multi-tasking

Age 16+

Flexibility

Job description

Kohl's is seeking a friendly Store Associate to deliver outstanding customer service and ensure smooth store operations. You will process freight, replenish shelves, and support omni-channel fulfillment while engaging customers and guiding them to products and services.

You will train with Kohl's brand standards and safety policies, work with a team to meet productivity goals, and contribute to a positive, inclusive shopping experience for every guest.