Seasonal Tier 1 Tech Support Specialist

Liberty Tax; United States; On-site; USD 21,000 - 28,000; Part time

Job summary

Liberty Tax is seeking a Tier I Tech Support Agent Seasonal to provide first-level technical assistance to franchisees, their staff, and occasionally customers. You will diagnose basic issues, guide users through solutions, and escalate more complex problems to Tier 2 when needed.

The role requires solid communication, a customer-service mindset, and a basic understanding of computing tools. This seasonal position is based in the United States and involves office-based work with a focus on

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or technical support preferred.
• Excellent communication and problem-solving abilities.
• Ability to document issues clearly and concisely.

Responsibilities

• Respond to customer support requests via phone, email, or ticketing system.
• Diagnose basic technical issues and provide solutions.
• Escalate complex issues to Tier 2 or Tech Support Manager when needed.
• Maintain and update support tickets in the ticketing system.
• Provide step-by-step guidance to resolve common issues.
• Create and maintain knowledge base articles.
• Deliver excellent customer service with professionalism.
• Collaborate with team members to improve service quality.

Skills

Communication skills

Basic technical knowledge

Customer service orientation

Problem-solving

Time management

Adaptability

Education

High school diploma

Tools

Ticketing system

Job description

Liberty Tax is seeking a Tier I Tech Support Agent Seasonal to provide first-level technical assistance to franchisees, their staff, and occasionally customers. You will diagnose basic issues, guide users through solutions, and escalate more complex problems to Tier 2 when needed.

The role requires solid communication, a customer-service mindset, and a basic understanding of computing tools. This seasonal position is based in the United States and involves office-based work with a focus on