Seasonal Ticketing & Guest Services Pro

Socket.dev; Atlanta (GA); On-site; USD 18,000 - 25,000; Part time

Job summary

Atlanta Botanical Garden is seeking a Ticket Specialist to be a key contact for guests, answering calls, emails, and in-person inquiries from the ticket office call center. This temporary role supports events at multiple Garden locations and shifts during high-volume times.

Ideal candidates are friendly, detail-oriented, and able to navigate a fast-paced guest services environment, with knowledge of Garden programs, ticketing systems, and guest communication.

Qualifications

• Strong phone etiquette and verbal communication skills.
• Professional, courteous, and guest-focused approach.
• Proficient in Microsoft Office and comfortable learning internal systems (e.g., ACME Ticketing System).
• Ability to multitask, stay organized and manage time efficiently.
• Adaptable to change and able to maintain a calm demeanor under pressure.
• Dependable and flexible with work schedules, including evenings, weekends, and holidays as needed.

Responsibilities

• Answer and direct incoming calls; respond to guest inquiries by phone and email in a timely and courteous manner
• Provide accurate and helpful information about Garden events, programs, hours, policies, and ticketing procedures
• Maintain a positive and professional tone while handling guest questions, concerns, or issues
• Reschedule tickets as requested and communicate any policy limitations clearly and respectfully
• Process ticket and membership sales for both Atlanta and Gainesville locations, including major events like Garden Lights, Holiday Nights and Gainesville Glows: Lanterns & Lights
• Scan tickets and membership cards at admissions checkpoints to verify daily attendance
• Enforce Garden policies and guest etiquette consistently and tactfully
• Work closely with departments such as Security, Guest Experience, Membership, and Horticulture to ensure a smooth guest experience
• Escalate complex issues to a supervisor when necessary, providing clear documentation
• Maintain a clean, organized, and safe work area
• Follow all safety procedures and immediately report any violations or concerns

Skills

Phone etiquette

Verbal communication

Microsoft Office

Ticketing system

Multitasking

Teamwork

Independence

Tools

ACME Ticketing System

Job description

Atlanta Botanical Garden is seeking a Ticket Specialist to be a key contact for guests, answering calls, emails, and in-person inquiries from the ticket office call center. This temporary role supports events at multiple Garden locations and shifts during high-volume times.

Ideal candidates are friendly, detail-oriented, and able to navigate a fast-paced guest services environment, with knowledge of Garden programs, ticketing systems, and guest communication.