Seasonal Ticketing & Guest Services Agent

American Heritage Companies; Tucson (AZ); On-site; USD 21,000 - 22,000; Part time

Job summary

Old Tucson is seeking a Ticket Agent in Tucson, AZ for a seasonal, non-exempt hourly role. You will greet guests, process ticket transactions using the Etix system, and help direct patrons with a friendly, efficient demeanor.

Responsibilities include handling cash/credit payments, updating guest information, and maintaining a clean ticketing area while supporting a positive work environment.

Qualifications

• Ability to learn the Etix Ticketing platform with efficiency and competency.
• Excellent customer service skills.
• Basic computer skills.
• Possess a well-spoken manner in personal communications.
• Customer service experience preferred.
• Self-motivation and attention to details.
• Must be 18+ years old.

Responsibilities

• Welcome customers and assist the team with ticketing and service needs.
• Handle customer inquiries and ensure a pleasant customer experience.
• Confirm reservations, ensuring passengers have arrived at the appropriate date and time.
• Make any necessary updates to customers’ information, entering info into the system and ensure that proper information has been punched in prior to delivering tickets.
• Efficiently learn and utilize our ticketing system (Etix) for ticketing transactions, admission verification, and issues as they arise.
• Handle cash and credit payments through Etix.
• Assist in general care of ticketing area including keeping a clean and orderly space.
• Maintain a safe, welcoming, positive, and inclusive working environment and advises other management with related concerns.
• Able to listen and follow directions within a fast-paced team setting.
• Ability to work well under high pressure situations.
• Other duties as assigned.

Skills

Customer service

Attention to detail

Self-motivation

Multitasking

Tools

Etix ticketing system

Job description

Old Tucson is seeking a Ticket Agent in Tucson, AZ for a seasonal, non-exempt hourly role. You will greet guests, process ticket transactions using the Etix system, and help direct patrons with a friendly, efficient demeanor.

Responsibilities include handling cash/credit payments, updating guest information, and maintaining a clean ticketing area while supporting a positive work environment.