Seasonal This Way ONward Sales Associate - Grand Mesa

Gap Inc.; United States; Remote; USD 30,000 - 45,000; Full time

Job summary

A leading retail company in the United States is seeking a Customer Service Associate to engage with customers and provide exceptional service. The ideal candidate will promote brand loyalty while managing customer interactions professionally. This role requires effective communication skills and a problem-solving mindset, supporting various operational processes to ensure customer satisfaction.

Qualifications

• Good communicator capable of engaging with customers effectively.
• Focus on continuous improvement and open to feedback.
• Able to handle customer interactions professionally.

Responsibilities

• Provide premium customer experiences using brand behaviors.
• Assist customers and locate merchandise efficiently.
• Promote loyalty programs and omni channel offerings.

Skills

Customer service

Problem solving

Communication

Job description

Overview

About the Role In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

Responsibilities

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, and back of house processes, as required
• Courteous and responsive to internal/external request
• Exchange and verifies job related information to provide support

Qualifications

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on- the-job training

This position is anticipated to remain open for the next two weeks, although the duration might be adjusted based on the needs of the Company, potentially extending or shortening this timeframe.