Seasonal This Way ONward Sales Associate - Durango Mall

Gap Inc.; United States; Remote; USD 10,000 - 60,000; Part time

Job summary

A leading retail company is seeking an associate to engage customers by providing exceptional service and product expertise. You will help customers find merchandise, educate them about loyalty programs, and support various store processes. Ideal candidates are good communicators with strong problem-solving skills and a willingness to learn. This role offers the opportunity to enhance customer loyalty and deliver a premium shopping experience.

Qualifications

• Strong communication skills to engage with customers effectively.
• Ability to solve problems and address customer concerns professionally.
• Willingness to learn and adapt based on feedback.

Responsibilities

• Engage and connect with customers to provide excellent service.
• Assist customers in finding merchandise and answering questions.
• Educate customers about loyalty programs and promotions.
• Support various store processes as required.

Skills

Customer engagement

Communication

Problem-solving

Technology utilization

Job description

Overview

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

Responsibilities

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, and back of house processes, as required
• Courteous and responsive to internal/external request
• Exchange and verifies job related information to provide support

Qualifications

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on- the-job training

This position is anticipated to remain open for the next two weeks, although the duration might be adjusted based on the needs of the Company, potentially extending or shortening this timeframe.