Seasonal Tech Support Analyst - PC, Network & Mobile
Fanatics Commerce
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Job summary
Fanatics Commerce is seeking a Tech Support Analyst – Seasonal to provide hands-on technical support for PC, Mac, mobile, and networked systems within a fast-paced warehouse environment. You will diagnose hardware, software, and connectivity issues, maintain documentation, and help end users achieve smooth operations across enterprise platforms.
The role requires 1–3 years in technical support, strong Windows/Mac knowledge, and experience with VPNs and MDM.
Qualifications
- Experience troubleshooting PC, Mac, and peripheral hardware/software.
- Strong working knowledge of Windows OS, Mac OS, MS Office, and Google Workspace.
- Networking concepts including TCP/IP, DNS, LAN/WAN, VPN.
- Experience supporting Android and iOS devices with MDM.
- Familiar with ITSM platforms; ServiceNow preferred.
Responsibilities
- Provide hands-on technical support for PC, Mac, mobile, and networked systems.
- Diagnose and resolve hardware, software, and connectivity issues in warehouse environments.
- Maintain documentation and contribute to self-service end-user support knowledge base.
- Assist in end-to-end PC provisioning and printer/ scanner troubleshooting.
- Safeguard confidential data and manage access appropriately.
Skills
Education
Tools
Job description
Fanatics Commerce is seeking a Tech Support Analyst – Seasonal to provide hands-on technical support for PC, Mac, mobile, and networked systems within a fast-paced warehouse environment. You will diagnose hardware, software, and connectivity issues, maintain documentation, and help end users achieve smooth operations across enterprise platforms.
The role requires 1–3 years in technical support, strong Windows/Mac knowledge, and experience with VPNs and MDM.
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