Seasonal Team Member Customer Care - Work At Home (TX, OK, AL, GA Applications Only)

Academy Sports + Outdoors; Town of Texas (WI); Remote; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their dynamic team. This role focuses on providing exceptional support through various channels, including calls, chats, and emails. The ideal candidate will possess strong communication skills and a customer-first mindset, ensuring that every interaction is handled with care and professionalism. With opportunities for growth and development, this position is perfect for individuals looking to enhance their customer service skills in a fast-paced environment. Join a team that values collaboration, innovation, and a commitment to excellence.

Qualifications

• 6+ months experience in a customer service-related role required.
• Experience in an Omni Channel Contact Center environment preferred.

Responsibilities

• Answer incoming customer contacts in a professional manner.
• Research and troubleshoot problems and provide resolutions.
• Document customer contacts, as required.

Skills

Strong written and verbal communication skills

Analytical and problem-solving skills

Proficiency with relevant computer applications

Ability to prioritize workload

Knowledge of customer service principles

Bilingual (Spanish and English)

Education

High school diploma or equivalent

Tools

Google Chrome

Oracle Service Cloud

Order Management System

Workday

Kronos

Job description

• High school diploma or equivalent required

Work Experiences :

• 6+ months experience in a customer service-related role required
• Experience in an Omni Channel Contact Center environment preferred
• Previous Work at Home experience preferred

Skills :

• Strong written and verbal communication skills, with the ability to interface effectively with individuals, both internally and externally
• Maintain the customer’s perspective as a driving force behind activities
• Strong analytical, problem solving and creative thinking skills
• Ability to effectively prioritize workload in a fast paced, frequently changing environment while remaining detailed and organized
• Proficiency with relevant computer applications (e.g., Google Chrome, Oracle Service Cloud, Order Management System, Workday, Kronos)
• Excellent keyboarding skills
• Self-motivated and able to work independently and within a team setting
• Knowledge of customer service principles and best practices
• Familiarity with Academy’s product lines preferred
• Bilingual (Spanish and English speaking) a plus

Responsibilities :

• Answer incoming customer contacts (calls, chats, emails) in a professional manner
• Respond to customer inquiries through multiple channels, as needed
• Research and troubleshoot problems and provide resolutions by using available resources
• Provide customers with product and service information
• Identify and escalate priority issues
• Follow-up with customers, when necessary
• Document customer contacts, as required
• Develop a thorough understanding of Academy policies, procedures, and safety rules
• Duties may change; team member may be required to perform other duties as assigned

Home Office Requirements :

Internet

• Broadband internet connection (Cable, DSL or Fiber) must be in place before starting.
• No wireless internet connections may be used (the computer must be connected via a wired, network connection to either a hub or directly to a broadband modem)
• Speed : Minimum download speed of 5.0 MBPS (preferably 75+)
• At least 4 GB of available RAM
• Data Usage 1024 GB (1 Terabyte)
• 1 compatible headset, two monitors, keyboard, mouse, ethernet cord and a computer system will be provided
• Work atmosphere must be free from noise, including but not limited to; televisions, audio equipment, pets, children, etc.

Physical Requirements & Attendance :

• Acceptable level of hearing and vision to perform job duties
• Adhere to company work hours, policies, procedures, and rules governing professional staff behavior
• Available to work weekends and all holidays except for Christmas Day