Seasonal Team Lead, Rental Delivery – Jackson Hole

Ski Butlers; Jackson (WY); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Employee Pass

Unlimited Resort Access

Ikon Pass Discount

Jackson Hole Pass Merchant

Brand Discounts

Equipment Discounts

401K Match

Apex Plan

Wellbeing Resources

Job summary

Ski Butlers in Jackson Hole, Wyoming seeks a Team Leader - Rental Delivery to oversee daily operations, open/close shop, plan routes and coordinate Ski Technicians while maintaining customer service standards.

This seasonal role offers a base wage of $21 per hour plus tips and requires weekend and holiday work with morning and evening shifts; no prior experience needed, making it ideal for proactive leaders in a mountain town.

Qualifications

• Weekend and holiday work required.
• No previous experience required.
• Shifts include morning and evening periods.

Responsibilities

• Opening and closing the shop daily
• Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift.
• Plan delivery routes, support calls and pickups for the current and upcoming shift.
• Respond to customer phone calls, text messages, emails and voicemails in a timely manner.
• Dispatch ski technicians on reactive support calls
• Ensuring brand standards are met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc.
• Setting up the next shift for success
• Upselling existing guests via phone calls/texts in predelivery communication.
• Sizing guests in the proper equipment for orders as they come into our system
• Schedule work assignments for the following shift.
• Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements
• Assisting labor management during slow periods
• Taking reservations and issuing refunds
• Assist with delivery and support service operations as needed

Job description

Ski Butlers in Jackson Hole, Wyoming seeks a Team Leader - Rental Delivery to oversee daily operations, open/close shop, plan routes and coordinate Ski Technicians while maintaining customer service standards.

This seasonal role offers a base wage of $21 per hour plus tips and requires weekend and holiday work with morning and evening shifts; no prior experience needed, making it ideal for proactive leaders in a mountain town.