Seasonal Style Keyholder: Lead & Elevate Sales

Joe's Jeans, Inc.; Beverly Hills (CA); Hybrid; USD 36,000 - 41,000; Part time

Job summary

Centric Brands is seeking a Stylist Key Holder in Beverly Hills to partner with the Store Manager and Assistant Manager in motivating the store team to create a memorable shopping experience for customers.

Responsibilities include sales generation, customer service leadership, training, and ensuring store standards. Requires 2-3 years of retail experience, fashion interest, and strong computer skills with Outlook, Excel, and Word. Flexibility for nights/weekends is needed.

Qualifications

• 2-3 years of retail sales experience required.
• Proven track record of sales generation and customer service.
• Interest in fashion and trend awareness required.
• Strong computer skills—Outlook, Excel and Word.
• Effective communication and presentation skills, both written and verbal.
• Excellent time management skills.
• Ability to work a flexible schedule to meet business needs, including nights and weekends.

Responsibilities

• Motivate the sales team to meet and exceed individual sales goals and KPIs as determined by the Company.
• Support the Store Manager in achieving total store goals and KPIs.
• Educate the sales team on sales plans, goals and store statistics and motivate the team to achieve them.
• Lead by example on the sales floor and achieve personal sales goals.
• Create a customer service focused environment with best practices in customer service and clienteling.
• coach associates on clienteling processes and standards and escalate issues as needed.
• Coordinate daily activities of the sales team and ensure policy compliance.
• Assist with in-store training on Company Policy, history, brand aesthetic and products.
• Perform store opening/closing procedures and ensure secure operations.
• Ensure merchandising and visual presentation meet Company standards.

Skills

Sales generation

Customer service

Team leadership

Communication

Time management

Tools

Outlook

Excel

Word

Job description

Specific Responsibilities Would Include:

The Stylist Key Holder is responsible for partnering with the Store Manager and Assistant Manager to help motivate the store team to uphold our tradition of creating a memorable shopping experience for all of our customers. Specific responsibilities of theStylist Key Holder position include but are not limited to:

Sales Generation

• Consistently motivates the sales team to ensure they are achieving and exceeding individual sales goals and other key performance indicators (KPIs) as determined by the Company.
• Supports the Store Manager in the achievement of total store goals and KPIs as determined by the Company.
• In partnership with Store Manager and Assistant Store Manager, educates the sales team on store sales plan, personal sales goals and store statistics and motivates the team to achieve goals.
• Leading by example on Sales Floor and achieving individual sales goals.

Customer Service

• Creates a customer service focused environment by consistently exhibiting best practices with regards to customer service, sales generation and customer outreach.
• Demonstrates sales leadership by maintaining high energy, playing an active role on the sales floor and coaching associates on clienteling processes and standards.
• Develops a strong knowledge of Company history, brand aesthetic, brand philosophy and lifestyle and effectively communicates such information to sales team and customers in order to assist with sale generation.
• Develops a strong knowledge of Company products, including sizing, materials, construction, inventory level and sales trends and effectively communicates such information to customers in order to assist with sale generation.
• Handles escalated Customer Service issues or concerns.
• Assists with other Customer Service related projects as directed by Store Manager.

Team Development

• Coordinates the daily activities of the sales team.
• Ensures that all team members are complying with Company Policy & Procedures and escalates possible violations to Store Manager.
• Participates in the training of new associates on Company Policy & Procedures, Company history and brand aesthetic as well as Company products and Customer Service standards as directed by the Store Manager.
• Acts as role model for the sales team by consistently exhibiting best practices with regards to customer service and sales generation.
• Provides recognition to team members for exceptional performance.
• Provides constructive feedback and coaching to team members to address performance concerns and encourage continued growth and development.
• Partners with the Store Manager to develop and train internal talent.

Operations & Presentation

• Complies with all Company policies and procedures, including but not limited to those found in the Company Employee Handbook and those communicated by Management.
• Performs and coordinates store opening and closing procedures in compliance with Company procedures, including counting register funds, completing deposits, opening and closing registers and securing the store.
• Processes all POS transactions (sales, returns and exchanges) quickly, accurately and efficiently and processes repair requests in accordance with Company process and policies.
• Ensures that sales floor always meets Company Standards with regards to merchandising, visual presentation and housekeeping.
• Ensures that display product is in good condition and marked appropriately.
• Complies with Company policy and procedure regarding merchandise and store security in an effort to minimize Loss Prevention risks.

Communication

• Demonstrates a high level of professionalism and enthusiasm in communication with clients, peers, management and corporate partners.
• Participates in weekly Manager’s conference call as required.
• Communicates sales reports as required by Company procedures.

Our Best Fit Candidate Would Have:

• 2-3 years of retail sales experience required.
• Proven track record of sales generation and customer service.
• Interest in fashion and trend awareness required.
• Strong computer skills-proficient in Outlook, Excel and Word.
• Effective communication and presentation skills, both written and verbal.
• Excellent time management skills.
• Ability to work a flexible schedule to meet the needs of the business, including nights and weekends.

Salary Range: $26.00

At Centric Brands, we believe our people are our greatest asset, and we seek to structure competitive compensation offers to ensure that we are able to attract and retain the best talent. Our job postings include a base hourly range at the time of employment. The stated base hourly range represents our good faith estimate as to what candidates are likely to expect, and we tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. Base salary is a part of a total compensation package, which, depending on the position, may also include commission earnings, bonus and other Centric Brands sponsored benefit programs.

Centric Brands is an Equal Opportunity Employer

#LI-HR1