Key Holder - Joe's Jeans - Carlsbad Outlets

Joe's Jeans Inc.; Carlsbad (CA); On-site; USD 23,419 - 33,062; Full time

Job summary

Joe's Jeans Inc. in Carlsbad, California is looking for a Key Holder to partner with management and motivate the sales team. Responsibilities include achieving sales goals, providing exceptional customer service, and ensuring compliance with Company policies.

The ideal candidate has 2-3 years of retail sales experience, a passion for fashion, and strong communication skills. Compensation ranges from $17.00 to $24.00 per hour based on experience and other factors.

Qualifications

• 2-3 years of retail sales experience required.
• Proven track record of sales generation and customer service.
• Strong computer skills – proficient in Outlook, Excel and Word.
• Ability to work a flexible schedule to meet business needs.

Responsibilities

• Motivate sales team to achieve individual sales goals.
• Create a customer-service focused environment.
• Coordinate daily activities of the sales team.
• Ensure compliance with Company policies and procedures.
• Process all POS transactions accurately.
• Demonstrate professionalism in communication.

Skills

Retail sales experience

Sales generation

Customer service

Interest in fashion

Effective communication skills

Time management skills

Tools

Outlook

Excel

Word

Job description

The Key Holder is responsible for partnering with the Store Manager and Assistant Manager to help motivate the store team to uphold our tradition of creating a memorable shopping experience for all customers.

Sales Generation

• Consistently motivate the sales team to achieve and exceed individual sales goals and other key performance indicators (KPIs) as determined by the Company.
• Support the Store Manager in achieving total store goals and KPIs as determined by the Company.
• In partnership with Store Manager and Assistant Store Manager, educate the sales team on store sales plan, personal sales goals and store statistics and motivate the team to achieve goals.
• Lead by example on the sales floor and achieve individual sales goals.

Customer Service

• Creates a customer‑service focused environment by consistently exhibiting best practices with regards to customer service, sales generation, and customer outreach.
• Demonstrates sales leadership by maintaining high energy, playing an active role on the sales floor, and coaching associates on clienteling processes and standards.
• Develops strong knowledge of Company history, brand aesthetic, brand philosophy and lifestyle and effectively communicates such information to the sales team and customers to assist with sales generation.
• Develops strong knowledge of Company products, including sizing, materials, construction, inventory level and sales trends and effectively communicates such information to customers to assist with sales generation.
• Handles escalated customer service issues or concerns.
• Assists with other customer service‑related projects as directed by the Store Manager.

Team Development

• Coordinates the daily activities of the sales team.
• Ensures that all team members comply with Company policy & procedures and escalates possible violations to the Store Manager.
• Participates in training new associates on Company policy & procedures, Company history and brand aesthetic as well as Company products and customer service standards as directed by the Store Manager.
• Acts as role model for the sales team by consistently exhibiting best practices with regards to customer service and sales generation.
• Provides recognition to team members for exceptional performance.
• Provides constructive feedback and coaching to team members to address performance concerns and encourage continued growth and development.
• Partners with the Store Manager to develop and train internal talent.

Operations & Presentation

• Complies with all Company policies and procedures, including but not limited to those found in the Company Employee Handbook and those communicated by management.
• Performs and coordinates store opening and closing procedures in compliance with Company procedures, including counting register funds, completing deposits, opening and closing registers and securing the store.
• Processes all POS transactions (sales, returns and exchanges) quickly, accurately and efficiently and processes repair requests in accordance with Company process and policies.
• Ensures that the sales floor always meets Company standards with regards to merchandising, visual presentation and housekeeping.
• Ensures that displayed product is in good condition and marked appropriately.
• Complies with Company policy and procedure regarding merchandise and store security in an effort to minimize loss prevention risks.

Communication

• Demonstrates a high level of professionalism and enthusiasm in communication with clients, peers, management and corporate partners.
• Participates in weekly manager’s conference call as required.
• Communicates sales reports as required by Company procedures.

Qualifications

• 2‑3 years of retail sales experience required.
• Proven track record of sales generation and customer service.
• Interest in fashion and trend awareness required.
• Strong computer skills – proficient in Outlook, Excel and Word.
• Effective communication and presentation skills, both written and verbal.
• Excellent time management skills.
• Ability to work a flexible schedule to meet the needs of the business, including nights and weekends.

Salary Range: $17.00–$24.00

At Centric Brands, we believe our people are our greatest asset, and we seek to structure competitive compensation offers to ensure that we are able to attract and retain the best talent. Our job postings include a base hourly range at the time of employment. The stated base hourly range represents our good faith estimate as to what candidates are likely to expect, and we tailor our offers within the range based on several factors, including the selected candidate’s educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. Base salary is a part of a total compensation package, which, depending on the position, may also include commission earnings, bonus and other Centric Brands sponsored benefit programs.

Centric Brands is an Equal Opportunity Employer