Seasonal Style & Customer Experience Associate

Tapestry; Tinton Falls (NJ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid parental leave

Commuter benefits

Disability & tuition assistance

Job summary

Kate Spade New York offers a vibrant, iconic retail experience where you help guests discover stylish, confident looks and complete outfits. You greet customers warmly, listen actively, share product knowledge, and guide purchase decisions to ensure a seamless checkout.

As part of the Tapestry family, you contribute to a collaborative team, maintain stockroom and POS accuracy, and participate in omni/virtual selling initiatives.

Qualifications

• Professional selling skills with exceptional interpersonal and communication abilities.
• Prior experience in a retail environment.
• Ability to multitask, prioritize, and work collaboratively in a team setting.
• Social media awareness and willingness to learn omni/virtual selling techniques.
• English proficiency (or local language proficiency per market).

Responsibilities

• Greet guests warmly and confidently, demonstrating strong product knowledge.
• Actively listen and ask insightful follow-up questions to understand customer needs.
• Provide styling advice, suggest add-ons, and create complete looks.
• Use creativity to showcase multiple ways to wear products and encourage customers to explore new styles.
• Guide customers through purchase decisions and ensure a seamless checkout experience.
• Reinforce and celebrate customer choices, inviting them to return.

Skills

Customer service

Communication

Product knowledge

Team collaboration

Tools

POS system

Job description

Kate Spade New York offers a vibrant, iconic retail experience where you help guests discover stylish, confident looks and complete outfits. You greet customers warmly, listen actively, share product knowledge, and guide purchase decisions to ensure a seamless checkout.

As part of the Tapestry family, you contribute to a collaborative team, maintain stockroom and POS accuracy, and participate in omni/virtual selling initiatives.