Seasonal Student Teller

Ascend Bank; Old Saybrook (CT); On-site; USD 22,000 - 36,000; Part time

Job summary

Ascend Bank in Old Saybrook, CT seeks a Part-time Universal Banker-Float to deliver face-to-face client service while processing deposits, withdrawals, transfers, and check cashing, and to educate customers about digital channels and debit card rewards. The role requires knowledge of client experience, retail sales, compliance, and loss mitigation, with travel between branch locations as needed.

Bilingual English/Spanish is a desirable attribute.

Qualifications

• 2 years (minimum) high school and teacher or guidance counselor recommendation.
• Bilingual proficiency in English/Spanish is desirable.
• Must be able to stand for extended periods.

Responsibilities

• Greet clients warmly and provide assistance with banking transactions, including deposits, withdrawals, transfers, and check cashing.
• Accurately process a variety of routine banking transactions in accordance with bank policies and procedures.
• Assist clients with inquiries related to their accounts, provide information about bank products, and refer them to appropriate staff for more complex needs.
• Handle customer issues or concerns in a professional manner, escalating to a supervisor when necessary.

Skills

Customer service

Banking transactions

Education

High school diploma or equivalent

Bilingual English/Spanish

Job description

As part of the Retail Branch team, the Part-time Universal Banker-Float is accountable for client service delivery to those who prefer face-to-face interaction with Ascend Bank while processing a variety of financial transactions and maintaining accuracy. The position will provide education about Ascend Bank sales and service delivery options, including but not limited to, all digital channels and debit card reward programs, while offering the appropriate banking solutions that match the client’s needs.The position requires knowledge in the areas of client experience, client relationship development, retail sales, loss mitigation, and compliance with Bank policies, procedures and quality standards. This individual will be required to travel between all branch locations as needed.

Responsibilities

Client Relationship Management

• Greet clients warmly and provide assistance with banking transactions, including deposits, withdrawals, transfers, and check cashing.
• Accurately process a variety of routine banking transactions in accordance with bank policies and procedures.
• Assist clients with inquiries related to their accounts, provide information about bank products, and refer them to appropriate staff for more complex needs. Handle customer issues or concerns in a professional manner, escalating to a supervisor when necessary.

Risk Management and Compliance

• Follow all regulatory and compliance guidelines, including verifying client identification and adhering to internal security policies.
• Follow internal controls and procedures to ensure the accuracy of financial transactions and prevent fraud.
• Maintain an accurate cash drawer, balancing it at the beginning and end of each shift. Ensure the correct amount of cash is available for transactions.

Development and Training

• Work closely with other team members to achieve branch goals and provide seamless client experience.
• Participate in branch meetings and training sessions to stay informed about new products, services, and operational updates.
• Participate in daily jumpstarts with staff, planning relevant topics to share and discuss.
• Perform other duties as assigned.

Digital Literacy

The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills

• Information, data, and content
• Teaching, learning, and self-development
• Communication, collaboration, and participation
• Digital identity, safety, and security
• Technical proficiency with all bank products
• Awareness and interest in new technology
• Creation, innovation, and research

DUTIES SUPERVISED

N/A

POSITIONS SUPERVISED

N/A

EXPERIENCE

2 years (minimum) high school and teacher or guidance counselor recommendation.

EDUCATION

No high school degree required. Bilingual proficiency (English/ Spanish) is considered a desirable attribute.

PHYSICAL REQUIREMENTS

Must be able to stand for extended periods.

*Compensation: Compensation is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Ascend Bank is an equal opportunity employer and offers equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, disability, and veteran status.

Applicants requiring reasonable accommodation in the application process should notify Human Resources.