Seasonal Student Teller

Ascend Bank; Norwich (CT); On-site; USD 22,000 - 30,000; Part time

Job summary

Ascend Bank in Norwich, CT is seeking a Part-time Universal Banker-Float to deliver face-to-face client service across branch locations, handling a variety of financial transactions and promoting bank products and digital channels. The role requires strong customer service, accuracy, and adherence to policies, with travel between branches as needed.

Bilingual English/Spanish is a plus. The position emphasizes relationship building, safety, and compliance, and involves learning products,

Qualifications

• 2 years minimum experience in customer service or related role.
• Bilingual English/Spanish desirable.
• Ability to travel between branch locations as needed.
• Compliance and regulatory awareness.

Responsibilities

• Greet clients and assist with deposits, withdrawals, transfers, and check cashing.
• Process routine transactions accurately per bank policies.
• Answer inquiries and refer complex needs to staff; escalate when necessary.
• Maintain accurate cash drawer and balance at start/end of shift.
• Participate in branch meetings and training; support branch goals.

Skills

Client service

Bilingual English/Spanish

Cash handling

Digital literacy

Communication

Education

High school not required

Job description

As part of the Retail Branch team, the Part-time Universal Banker-Float is accountable for client service delivery to those who prefer face-to-face interaction with Ascend Bank while processing a variety of financial transactions and maintaining accuracy. The position will provide education about Ascend Bank sales and service delivery options, including but not limited to, all digital channels and debit card reward programs, while offering the appropriate banking solutions that match the client’s needs.The position requires knowledge in the areas of client experience, client relationship development, retail sales, loss mitigation, and compliance with Bank policies, procedures and quality standards. This individual will be required to travel between all branch locations as needed.

Responsibilities

Client Relationship Management

• Greet clients warmly and provide assistance with banking transactions, including deposits, withdrawals, transfers, and check cashing.
• Accurately process a variety of routine banking transactions in accordance with bank policies and procedures.
• Assist clients with inquiries related to their accounts, provide information about bank products, and refer them to appropriate staff for more complex needs. Handle customer issues or concerns in a professional manner, escalating to a supervisor when necessary.

Risk Management and Compliance

• Follow all regulatory and compliance guidelines, including verifying client identification and adhering to internal security policies.
• Follow internal controls and procedures to ensure the accuracy of financial transactions and prevent fraud.
• Maintain an accurate cash drawer, balancing it at the beginning and end of each shift. Ensure the correct amount of cash is available for transactions.

Development and Training

• Work closely with other team members to achieve branch goals and provide seamless client experience.
• Participate in branch meetings and training sessions to stay informed about new products, services, and operational updates.
• Participate in daily jumpstarts with staff, planning relevant topics to share and discuss.
• Perform other duties as assigned.

Digital Literacy

The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills

• Information, data, and content
• Teaching, learning, and self-development
• Communication, collaboration, and participation
• Digital identity, safety, and security
• Technical proficiency with all bank products
• Awareness and interest in new technology
• Creation, innovation, and research

DUTIES SUPERVISED

N/A

POSITIONS SUPERVISED

N/A

EXPERIENCE

2 years (minimum) high school and teacher or guidance counselor recommendation.

EDUCATION

No high school degree required. Bilingual proficiency (English/ Spanish) is considered a desirable attribute.

PHYSICAL REQUIREMENTS

Must be able to stand for extended periods.

*Compensation: Compensation is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Ascend Bank is an equal opportunity employer and offers equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, disability, and veteran status.

Applicants requiring reasonable accommodation in the application process should notify Human Resources.