Seasonal Store Service Specialist

Safelite AutoGlass; South Carolina; On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Seasonal Store Service Specialist, where you will play a crucial role in delivering exceptional customer experiences. This position offers an opportunity to develop your skills in a dynamic environment, providing professional service to customers while utilizing industry-leading technology for vehicle glass repairs. With competitive pay and paid training, this role is perfect for individuals looking to build a fulfilling career in a supportive workplace. Embrace the chance to make a meaningful impact while enjoying a good work-life balance.

Benefits

Paid Training

Competitive Pay

Qualifications

• 1-3 years in telephone operations or business administration required.
• Valid driver’s license and Safelite SafeTech certification required.

Responsibilities

• Welcome customers and resolve concerns efficiently.
• Manage calls, emails, and faxes related to service issues.
• Perform repairs on chips, cracks, and other auto glass issues.

Skills

Customer Service

Communication Skills

Problem-Solving

Technical Skills

Flexibility

Education

High School Diploma or GED

Tools

MRM Technology

Hand and Power Tools

Job description

Seasonal Store Service Specialist

Apply at locations: GREENVILLE, SC

Type: Full time | Posted: 14 Days Ago | Requisition ID: JR55294

Interested in this position?

Apply even if you don’t meet every requirement! We are an auto glass company, but we offer much more. We aim to help you build a fulfilling career and maintain a good work-life balance. Join us and find a great place to work.

Job Overview

Deliver a seamless customer experience through expertise, ownership, accountability, and responsiveness. Provide professional service to internal and external customers, utilizing strong communication skills and effective telephone techniques. Use our industry-leading technology for vehicle glass repairs and recalibrations.

Responsibilities

1. Welcome customers and resolve concerns efficiently, often with creative solutions.
2. Manage calls, emails, and faxes related to service issues, pricing, warranties, dispatch, repairs, and scheduling.
3. Ensure smooth operations by verifying and completing work orders, insurance, parts, and information.
4. Handle administrative tasks like invoices, work orders, and credit memos.
5. Review orders and manage dealer parts and accounts.
6. Learn to repair vehicle glass through classroom and hands-on training, following the Safelite Way of Fitting.
7. Perform repairs on chips, cracks, and other auto glass issues.
8. Manage work orders and customer communications using MRM technology. Promote Safelite products.
9. Clean vehicles and perform housekeeping tasks in the shop.
10. Recalibrate automotive safety systems, including troubleshooting and diagnostics.
11. Operate customer vehicles and tools safely.
12. Perform store opening and closing procedures.
13. Perform other duties as assigned and adhere to policies and standards.

Benefits

• Competitive pay starting at $18.30/hour.
• Paid training with necessary tools and resources provided.

Qualifications

Education: High School Diploma or GED required. Valid driver’s license and Safelite SafeTech certification required.

Experience: 1-3 years in telephone operations or business administration. Ability to provide excellent customer service in a fast-paced environment. Must be 18 or older.

Skills and Abilities

• Lifting up to 25 lbs.; assist with heavier items.
• Work in tight spaces, bend, and twist.
• Use hand and power tools safely.
• Operate a vehicle legally.
• Maintain professionalism and customer focus.
• Work with chemicals safely.
• Flexible schedule with varying start/end times.
• Problem-solving and troubleshooting skills.
• Effective communication skills.
• Professional appearance and adherence to PPE policies.
• Remain stable under pressure.

Additional Information

Existing Safelite employees should apply via Workday. We value diversity and are an equal opportunity employer. Learn more at Safelite.com/Careers.