Seasonal Store Service Specialist

Safelite Auto Glass; California, Murrieta (MO, CA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in auto glass services is seeking dedicated individuals to join their team. This role focuses on delivering exceptional customer experiences while utilizing advanced technology for vehicle glass repairs. You'll engage with customers directly, manage service inquiries, and ensure efficient operations. With competitive pay and comprehensive training, this position offers an excellent opportunity to build a fulfilling career in a supportive environment. If you're passionate about service and teamwork, this is the place for you!

Benefits

Paid training

Tools and resources provided

Flexible scheduling

Qualifications

• High School Diploma or equivalent required.
• 1-3 years of telephone operations or business administration experience required.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly.
• Manage incoming calls, emails, and faxes for service issues.
• Repair chips and cracks on customer vehicles.

Skills

Customer Service

Communication Skills

Problem-solving

Ability to lift up to 50 lbs

Technical Reading

Education

High School Diploma or GED

Tools

Mobile Resource Management (MRM) technology

Hand tools

Power tools

Job description

Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

A BriefOverview
Provides aseamlesscustomerexperiencethroughexpertise, ownership, accountability, andresponsiveness. Providesprofessionalandquality service tointernalandexternalcustomersbyutilizingstrongverbalandwrittencommunicationskillsandeffectivetelephonetechniques. Utilizes our industry-leading technology to complete vehicle glass repairs and recalibrations.

What youwilldo

• Welcome in-shopcustomersandresolvecustomerconcernsquicklyandefficiently -- withoutbreaking a sweat -- oftencomingupwithcreativesolutions.

• Manageincomingcalls, e-mailsandfaxesfor service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesaleandsame-dayreschedules/cancellations.

• Ensure efficient operations by confirmingandcompletingworkorderinformation, includinginsuranceverification, additionalpartsandmissinginformation.

• Breezethroughadministrativetaskssuchasbuyouts, invoices, workorders, managingdeletedworkordersandprocessingcreditmemosandrebills.

• Review ordersfrom the contactcenterandmanagedealerpartordersandspecialaccounts.

• Learn to repair vehicle glass (in the classroom and hands on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders.

• Repair chips, cracks and other auto glass related issues on customer vehicles.

• Manage work orders, customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology. Promote and sell Safelite promotional itemsto customers.

• Clean customer vehicle during wait/idle time during the repair process as well as perform additional housekeeping tasks in shop.

• Recalibrateautomotivesafetysystems, includingtrouble-shootingandcompletingdiagnostictesting.

• Safelyoperatecustomervehicles, company-issuedtools,andchemicalsutilizedthroughout the workday.

• Store opening and closing procedures

• Performsotherdutiesasassigned

• Complieswithallpoliciesandstandards

What you'll get:

• Competitive weekly pay starting at $19.60/hour.

• Paid training and all the tools and resources you'll need to be successful.

Education Qualifications

• High School Diploma GED orequivalentRequired.

• Valid state-issued driver's license and any other licenses (as required by federal, state and local laws) to operate a company vehicle. Required

• On-the-jobtraining/completionof Safelite SafeTechcertification. Required

Experience Qualifications

• 1-3yearsTelephoneoperationsorbusinessadministrationexperience. Required

• Abilitytoprovideworldclasscustomer service in a changing, fast-pacedoperation.

• Mustbe 18 yearsofageorolder.

Skills andAbilities

• Lifting and carrying up to 25 lbs. for short periods, assist an associate with lifting windshields weighing 26 lbs. to 50 lbs.

• Ability to work in tight spaces, bend and twist body

• Ability to use a variety of hand tools and power tools safely and effectively

• Ability to operate a motor vehicle in accordance with all federal, state and local laws

• Maintains professionalism and passion for providing outstanding customer service and exceedingcustomer expectations

• Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the"Safelite Way of Fitting"

• Ability to work scheduled days, with flexibility on start and end times to accommodate customer's needs

• Problem-solving and ability to trouble-shoot issues, independently and collaboratively

• Ability to read, write and interpret the English language and technical directions

• Ability to communicate orally (via phone) and written (via computer or other electronic means)

• Ability to maintain a professional appearance, adhering to Company uniform and PPE policies

• Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures)

Base Pay Range Min - Max (in $USD):

$19.60 - $27.40

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Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

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