Seasonal Store Lead: Elevate Customer Experience

Leap; New York (NY); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Bonus eligible

Medical, dental, and vision benefits (

401(k)

Accrued PTO

Job summary

Leap is seeking a Sales Supervisor to join our boutique during the 2026 holiday season, November 2026–January 2027, powered by the Leap Platform. You will serve as Leader on Duty, partnering with store leadership to drive sales, lead daily operations, and deliver an elevated in-store experience.

The role emphasizes hands-on leadership on the sales floor, developing teams, and ensuring brand standards are met while achieving sales goals and delivering exceptional customer service.

Qualifications

• 1–3 years of retail leadership or supervisory experience in boutique, specialty, premium, or customer-focused retail environments.
• Demonstrated ability to lead a team, coach selling behaviors, and drive sales results in a fast-paced environment.
• Strong customer-focused selling skills with the ability to build relationships, provide product expertise, and create memorable experiences.
• Strong communication skills with the ability to provide feedback, motivate others, and build positive team relationships.
• Oversees daily sales floor standards, including organization, replenishment, cleanliness, and overall store presentation.

Responsibilities

• Lead the team in achieving daily sales goals and key performance metrics through active coaching, floor leadership, and strong selling behaviors.
• Monitor business performance throughout the day, identifying opportunities and adjusting priorities to maximize results.
• Reinforce product knowledge, storytelling, and personalized selling techniques to elevate the customer experience.
• Coach associates to deliver thoughtful recommendations and experiences that drive customer loyalty and repeat business.
• Serve as Leader on Duty by overseeing daily store execution and ensuring the team is prepared to deliver an exceptional customer experience.

Skills

Retail leadership

Coaching

Customer service

Communication

Tools

Shopify

Endear CRM

Slack

Google Workspace

Job description

Leap is seeking a Sales Supervisor to join our boutique during the 2026 holiday season, November 2026–January 2027, powered by the Leap Platform. You will serve as Leader on Duty, partnering with store leadership to drive sales, lead daily operations, and deliver an elevated in-store experience.

The role emphasizes hands-on leadership on the sales floor, developing teams, and ensuring brand standards are met while achieving sales goals and delivering exceptional customer service.